FAQs
-
Corporate ...
- eSolutions
- Business Internet Banking Plus
FAQs
-
General
Q1. What is UOB Business Internet Banking Plus (BIBPlus)?
UOB Business Internet Banking Plus (BIBPlus) is a new internet banking platform to meet our customers’ growing business needs. We have harnessed state-of-the-art technology to bring you a platform that offers intuitive, end-to-end solutions to help you manage your cash and trade needs more efficiently. BIBPlus offers convenience, better control and visibility of your cash management and trade financing needs.Q2. What can I use BIBPlus for?
Depending on the Services Package (and Premium Options) that you sign up for, your Users can perform the following functions using BIBPlus:
Account Services
Account Enquiries
• Perform enquiries on Current and Fixed Deposit Accounts
• View account balances (summary and details)
• View loans summary
• View Inward Telegraphic Transfers
• View balances in choice of currency
• Download, export and print statements, advices & notification
Cheque Services
• Perform cheque & cashier's orders status enquiry (single or range)
• Issue stop cheque request (single or range)
• Issue new cheque book request
• Download daily cheque reconciliation file
Local Funds Transfer
• Inter Account Funds Transfer:
• between own UOB accounts that are linked
• to and from third-party UOB accounts with own UOB account
• Inter Bank Funds Transfer to non-UOB accounts including Fast Payment
• Support transfers in like and unlike currencies
• Support post-dated and recurring Funds Transfer
Bill Payment
• Effect payment to various Billing Organisations
Fixed / Time Deposit
• Place SGD Time Deposit and Foreign Currency Fixed Deposit
Remittances
• Remit funds from your UOB account to beneficiary account with other banks (both local and overseas)
Paper Instruments
• Apply for Demand Draft and Cashier's Order
Bulk Services
• Payroll: Salary crediting to multiple employees via Local Funds Transfer,
• Bulk Payment, using Cashier's Order, Cheque (special setup required), Local Funds Transfer and Remittance
• Bulk Collection: GIRO collection from multiple customers
• Upload your transaction file produced from your payroll, accounts receivable or accounts payable systems
• Create transaction file via online data entry
• View and download returned fate files to check processing status
Trade Services
• Apply for Import Letters of Credit
• Apply to amend Letters of Credit
• LC advising, confirmation and transfer
• Apply for Shipping Guarantees
• Apply for Banker's Guarantees
• Make Trust Receipt payments
• Perform enquiry of all outstanding Trade Bills
• View and reply to various notifications
Other Features
• Group Company Functions: Link accounts of subsidiary companies under your parent company for enquiry and/or transaction using a single Company ID
• Batch Approval: Approve multiple transactions at a time
• Suite of online productivity tools for your convenience:
• Create and save templates for future repeated use
• Save your transactions as drafts
• Frequently used data can be maintained as lookup tables
• Utilise FX contracts previously booked with the Bank for cross-currency funds transfers, fixed deposit placements and remittances
Q3. What is the difference between current BIB & new BIBPlus?
New products / features
• Financial Supply Chain Management (FSCM)
• Trade – Export Collection and Clean Invoice Financing
• Generic File Upload
• Beneficiary advices
• Bulk – merge / demerge
• Proxy/Remote Authorisation
• Pre-Approved Beneficiary
• Alerts & Notifications
Q4. Who is eligible to apply for BIBPlus?
• Sole proprietors/companies/clubs and societies who open corporate accounts with the UOB Group are eligible to apply for BIBPlus. • Existing UOB BIB customers Q5. What system requirements do I need?
BIBPlus employs the 2048-bit Secure Socket Layer (SSL), which is currently recognised internationally to be of the highest standard in encryption technology commercially available and is generally adopted by banks in Singapore and financial institutions worldwide. To check your browser's encryption level, follow the steps below:
Microsoft Internet Explorer1) Select "Help" from the Internet Explorer menu bar 2) Select "About Internet Explorer" from the drop-down menu 3) The "About Internet Explorer" dialog box will provide information on your browser version and encryption level.
To upgrade your Microsoft Internet Explorer browser, please visit Microsoft website at http://www.microsoft.com/ie
Listed below are the compatible Operating Systems and Browsers for accessing UOB Business Internet Banking Plus (BIBPlus) Service:Operating System Internet Explorer (IE) Browser Firefox Browser Chrome Browser Java Windows XP IE 8 Version 24 - Java 7 Update 40
(32 bit)Version 24, 25 - Java 7 Update 45
(32 bit)Version 26, 27, 28, 29 - Java 7 Update 51
(32 bit)IE 11 Version 34 Java 7 Update 55
(32 bit)Windows 7 IE 8, IE 9, IE 10, IE 11 Version 26, 27, 28, 29 - Java 7 Update 51
(32 bit)IE 11 Version 34 Java 7 Update 55
(32 bit)IE 9, IE 10, IE 11 Version 26, 27, 28, 29,
30, 31Version 34,35 Java 7 Update 60
(32 bit)Version 34, 35, 36 Java 7 Update 65
(32 bit)Version 34, 35, 36, 37 Java 8 Update 11
(32 bit)Version 34, 35 Java 8.1
(32 bit)Java 8 Update 5
(32 bit)Version 28, 29, 30, 31,
32,33Version 34, 35, 36,
37,38Java 8 Update 20
(32 bit)Java 8 Update 25
(32 bit)Java 7 Update 67
(32 bit)Java 7 Update 71
(32 bit)Java 7 Update 72
(32 bit)
Operating System Internet Explorer (IE) Browser Firefox Browser Chrome Browser Java Windows 8.1 IE 11 Version 26, 27, 28, 29 - Java 7 Update 51 (32 bit) Version 34 Java 7 Update 55
(32 bit)Version 26, 27, 28, 29,
30, 31Version 34, 35 Java 7 Update 60
(32 bit)Version 34, 35, 36 Java 7 Update 65
(32 bit)Version 34, 35 Java 8.1
(32 bit)Java 8 Update 5
(32 bit)Version 34, 35, 36, 37 Java 8 Update 11
(32 bit)Version 28, 29, 30, 31, 32, 33 Version 34, 35, 36, 37, 38 Java 8 Update 20
(32 bit)Java 8 Update 25
(32 bit)Java 7 Update 67
(32 bit)Java 7 Update 71
(32 bit)Java 7 Update 72
(32 bit)
Operating System Safari Browser Firefox Browser Java Macintosh OS X 10.8.3
Mountain LionVersion 7 Version 28 Java 8.1
(32 bit)Macintosh OS X 10.9.2
MavericksVersion 7 Version 26, 27, 28, 29 Java 7 Update 55
(32 bit)Version 26, 27, 28, 29, 30, 31 Java 7 Update 60
(32 bit)Java 8 Update 5
(32 bit)Java 7 Update 65
(32 bit)Java 8 Update 11
(32 bit)Version 8 Version 28, 29, 30, 31, 32, 33 Java 8 Update 20
(32 bit)Java 8 Update 25
(32 bit)Java 7 Update 67
(32 bit)Java 7 Update 71
(32 bit)Java 7 Update 72
(32 bit)Version 7 Version 28 Java 8.1
(32 bit)Important Note: BIBPlus functions supported on Safari 7 except for the bulk file upload scenario. Q6. How do I clear my disk cache?
To clear your disk cache, just follow these steps:
For IE 7.0 and higher:
1. Select 'Tools' from the Menu Bar.
2. Select 'Internet Options'.
3. Select 'General' tab.
4. Click the 'Delete Files' button under Temporary Internet files.
5. Click 'OK' to exit the dialogue box.
Find Out More
Steps to clear cache for Internet Explorer browser
Steps to clear cache for Firefox browser
Steps to clear cache for Chrome browser
Steps to clear cache for Safari browser
- Q7. Do I need to check my browser periodically for software updates?
We encourage you to conduct periodic checks at the Microsoft website for regular updates. Microsoft frequently publishes programme updates, upgrades, bug fixes and security fixes on its website and we encourage our customers to keep their browsers updated to take advantage of the latest enhancements available.
Q8. How do I apply?
You can simply download and print out the BIBPlus Registration Form from below. Alternatively, you can visit any UOB Group branch to obtain the necessary application forms.
For new subscribers of BIBPlus:
BIB Registration Form (Standard)
• To view account balances, create and approve own transactions.
BIB Registration Form (Customise - Express)
• To view account details only, and/or
• Create and approve the same transaction or
• Segregate transaction creation from approval and
• Segregate payroll functions.
Submit the completed Registration form together with an Accounts & Services Resolution from your Board of Directors (where applicable) at your domicile branch.
When your registration for BIBPlus is approved, your nominated Users will receive their User ID, Password mailers and Token via post.
If you are an affiliated company applying to have your accounts linked to your parent company's Group ID to perform enquiries or transactions, you need to submit the UOB BIB Service Registration Form (for Affiliated Company), together with a resolution (for Subsidiary Company) from your Board of Directors.Q9. Is the service available 24 hours a day?
Yes, it is, you will be able to access BIBPlus anytime, anywhere.
(Note: Certain transactions may be subject to processing hours. Please refer to your user guide for details.)
Q10. Are there any subscription fees for using BIBPlus?
Monthly subscription fees will only be applicable if customer apply for the optional BIBPlus services. Please refer to the BIBPlus Forms Guide for the fees.
Q11. Can I access the service from different PCs?
Yes, as long as you meet the minimum system requirements as listed above in Question 5, you can access BIBPlus from any PC of your choice.
Q12. Can I access the service from overseas?
Yes, as long as your PC has Internet access while you are overseas, you will be able to access BIBPlus. Your
PC must meet the minimum system requirements as listed above in Question 5 above.
Q13. Can I give BIBPlus access to my staff?
Yes. Your Company Administrator will be able to create multiple company users and assign different product and accounts for different company Users.
-
Security
Q14. What mechanism do you use to ensure that financial transactions are properly authorised?
BIBPlus has a system in place that provides a high standard of security for banking over the Internet. This security system employs Secured Sockets Layers 2048-bit encryption (the highest level of encryption generally available today) and a two-tier authentication technology that uses a User ID and Password to safeguard the confidentiality of your corporate account information and banking transactions.
In addition, monetary transactions will require authorisation by the Company Signatory(s) through the use of a SecurePlus Token.
As a matter of good practice, to safeguard your online transaction initiation, companies are recommended to adopt the Maker-Checker principle of dual control so that for each transaction, there must be at least two individuals to complete an online transaction.
The mandate for the approval of these monetary transactions will be governed by the Authorisation Profiles as instructed by the customer in the service registration form.
Q15. How can I be sure that banking online at BIBPlus is secure?
BIBPlus has a system that provides a high standard of security for banking over the Internet. This security system safeguards the confidentiality of your personal account information and banking transactions which employs:
• Multiple levels of firewalls
• 2048-bit Secure Sockets Layer (SSL) encryption – currently recognised internationally to be of the highest standard in encryption technology commercially available
•A two-tier authentication technology that uses a Username and Password, as well as a One-Time Password obtained via a token or the customer's mobile phone
Q16. How can I be certain that the web page I am on is secure?
Upon login to BIBPlus, check that the website address at the top status bar of your browser changes from http:// to https:// and that a security icon (symbolised by a lock) appears on the URL address bar of your browser. This indicates that the web page you are on is equipped with encryption technology. You can click on the security icon to view information pertaining to the security certificate for the web page.
Q17. What additional steps can I take to make my online banking experience even more secure?
While the Bank has taken steps to keep your account information secure, you, as a registered user, also play an important role in maintaining the security of your account information.
• Keep your BIBPlus User ID and Password confidential. Memorise them and NEVER write them anywhere or reveal them to anyone. Please note that no staff member of the UOB Group should ever ask you for your BIBPlus User ID and Password for whatever reasons.
• You should also change your Password from time to time, using the 'Change Password' feature available on UOB Internet Banking
• Before you exit from BIBPlus, always clear your browser's disk cache, especially if you are accessing your account from public terminals. This will prevent your account information from being stored on the terminals.
• Instructions on how to clear your browser's disk cache are provided on the screen when you select 'Exit' on the UOB Internet Banking website.
• You should always log out of BIBPlus before moving on to other websites
• Install an effective personal firewall1 on your PC together with anti-virus2 and anti-trojan horse3 software to safeguard your PC from viruses and malicious programmes. Viruses and malicious programmes may damage and/or destroy your personal data if undetected. Some can even capture your password keystrokes or other personal information, and these details can be transmitted to another person without your consent.
1Personal Firewall
Personal firewalls serve two basic functions. They protect your system from unsolicited scans coming from the Internet and usually offer outbound controls as well. An inbound scan will look for and block any uninvited commands, instructions, programmes or messages from entering your system, while outbound controls will look for and block unfamiliar programmes (like viruses and Trojan horses) from trying to send out messages from your computer.
2Anti-Virus Software
Anti-virus software scan your hard disk to locate and remove viruses. To some extent, these products can scan for and possibly remove worms and Trojan horses.
3Anti-trojan Horse Software
Anti-trojan horse software can identify and remove more programmes that act like Trojan horses than anti-virus software can. A Trojan horse programme is usually an innocent programme or utility that you might download on your PC. However, behind the programme's perceived usefulness lurks a function that allows it to damage your computer or steal your personal information. You can refer to our Privacy & Security for more information on Your Role In Safeguarding Your Personal Data And Account Information.
Q18. What should I do if I lose my Password for BIBPlus?
If you lose your BIBPlus Password, suspect that the confidentiality of your Password has been compromised, or notice any unusual activity with your account(s), you should notify the Bank immediately by calling 1800 226 6121 (24 hours, toll-free).
Q19. How do I clear my disk cache?
To clear your disk cache, just follow these steps:
1) Select 'Tools' from the Menu Bar.
For IE 7.0 and higher:
2) Select 'Internet Options'.
3) Select 'General' tab.
4) Click the 'Delete Files' button under Temporary Internet files.
5) Click 'OK' to exit the dialogue box.
-
Usage
Q20. What limit controls do I have over monetary transactions performed using BIBPlus?
Every monetary transaction can only be approved according to the Signing Condition mandate in the Authorisation Profile. In addition, you can also set the following limit controls:
Limit Type
Default Limit
Applies to
Signatory Daily Limit
Daily Limit, per Signatory
Any Amount *
Any Signatory in Group A, B, C or D
Transaction Limit
Transaction Limit, per Signatory in each Signatory Group
Any Amount *
All products/services in BIBPlus.
* If these limits are left blank on the Registration Form, the respective default values (per account) will apply. You can indicate a different limit where required.
Q21. Which organisations can I make online payments to?
Currently, there are more than 60 Billing Organisations (BOs) available for selection in BIBPlus (which you can view as a BIBPlus customer upon logging in). New BOs are constantly being added to the list to better serve your payment needs.
Q22. When performing salary crediting to employees using Bulk Services, how do I ensure that confidential Human Resources information is not viewed by unauthorised users within my company?
The BIBPlus Service Registration Form allows you to indicate Users should have the necessary permissions to perform function.
In this way, the person(s) responsible for the payroll functions can help restrict the viewing of confidential Human Resources information to only the authorised Users.
Q23. Does BIBPlus make use of hashing for transaction files uploaded for Bulk Services?
Hashing is an optional feature for BIBPlus Bulk Services. It is an additional security feature to help ensure that the transaction files that you sent to BIBPlus have not been tampered with.
Q24. What are the types of FX contracts that I can enter into?
A FX contract can be valued the same day (value today), the day after (value tomorrow) or 2 good business day later (value spot) or forwards (beyond same date value).
To secure/book FX contracts beyond same day value (value today), you will have to set up a ‘FX Line’ with the Bank. If you have set up a "FX Line" with the Bank, the FX Line states the maximum amount and the tenure that you may contract at any one time on fixed forward or optional delivery forward basis.
If you currently have credit facilities (e.g. Letter of Credit, Trust Receipts, Overdraft line) with the Bank, you can arrange with your Relationship Manager to restructure the credit line to accommodate the additional FX facility by earmarking a portion of the existing facilities.
If you have not established a FX line with the Bank, you can only book/secure FX contracts for same day value (i.e. value today). The rest of the options such as value the following day (value tomorrow), 2 good business days later (value spot) or forward are not available to you
-
Technical Requirements
Q25. What browser settings do I need?
Set Cipher Strength to128-bit encryption:
• Go to the browser menu.
• Click on 'Help' and then select 'About Internet Explorer'.
• At the pop-up window, if 'Cipher Strength' is not 128-bit, click on 'Update Information'.
• You will then be directed to the Microsoft website where you should download the appropriate security pack suitable for your system.
Check that SSL 2.0, SSL 3.0 for accessing secured sites using HTTPS is enabled:
• Go to the browser menu.
• Click on 'Tools', select 'Internet Options' and then click on the 'Advanced' tab.
• Check the boxes to "Use SSL 3.0" and "Use TSL 1.0/3.0." This will re-enable encryption.
Check that Microsoft VM - JIT compiler for virtual machine is enabled:
• Go to the browser menu.
• Click on ‘Tools’, select ‘Internet Options’ and then click on the ‘Advanced’ tab.
• Under ‘Microsoft VM’ section, ensure that the ‘JIT compiler for virtual machine’ is enabled.
• You need to restart your computer after this.
Other security settings that must be enabled:
• Go to the browser menu.
• Click on ‘Tools’, select ‘Internet Options’ and then click on the ‘Security’ tab.
• Click on the ‘Internet’ icon.
• Click on ‘Custom Level’.
• Under ‘Cookies’, ensure all Cookies options are enabled.
• Under ‘Microsoft VM, Java Permissions’, ensure the ‘Disable Java’ and ‘Custom’ options are NOT enabled.
• Under 'Scripting', ensure all Scripting options are enabled.
Q26. Why must my browser be Java-enabled?
The Bank uses a Java applet for added security (beyond the 2048-bit SSL) to encrypt you Password/PIN before it is transmitted to the Bank. Without being Java-enabled or having a Java Virtual Machine (JVM) installed in your browser, the applet will not work and you will not be able to login to BIBPlus.
Q27. How do I know if my browser has JVM installed?
Check that your browser settings comply with the recommendations in Q5. If JVM is not installed in your system, you will be prompted with an error message when you attempt to login to BIBPlus
Q28. What must I do to install JVM on my browser?
Most browsers from Microsoft come automatically Java-enabled. However, some of the later versions of Microsoft Internet Explorer (particularly with Windows XP) do not.
The latest java plug-in can be downloaded directly from the website of Sun Microsystems at http://java.sun.com/getjava/download.html
Q29. Do I need to check my browser periodically for software updates?
We encourage you to conduct periodic checks at the Microsoft website (http://windowsupdate.microsoft.com) for regular updates. Microsoft frequently publishes programme updates, upgrades, bug fixes and security fixes on its website and we encourage our customers to keep their browsers updated to take advantage of the latest enhancements available.
-
Resolving Technical Problems
Q30. If my computer were to crash or hang before I receive confirmation that my transaction was completed, how will I know if my transaction was successful?
Every transaction performed through BIBPlus has a unique reference number (BIB Reference No). You can monitor and check the status of any transaction under Transaction Search function. All successful transactions will have the status "Processed" or "Issued".
For assistance, please call the BIBPlus Helpdesk at 1800 226 6121 (Mondays to Fridays excluding public holidays), 9.00 am to 6.30 pm.
-
Logging In
Q31. What do I need to log in?
You will need a Group ID / User ID, Password and SecurePlus Token for One-Time Password (OTP) issued by the Bank or your Company Administrator to log in. For more information on OTP-token, please refer to BIBPlus Quick Guide.
Q32. What should I do if I forget my ID and/or Password?
If you forgot your User ID, you should consult your Company Administrator.
If you forgot your Password, approach your Company Administrator to reset your password. However, if you are a Company Administrator or Signatory, you should submit the BIBPlus Maintenance Form –User Access (CYB-77F) to the Bank request for re-issuance of password.
Q33. Will I be able to change my Group ID, User ID and Password?
You may change your User ID only on your first login to BIBPlus but subsequent changes are not allowed. You cannot change your Group ID. However, you may change your Password at any time.
Q34. What can I do to protect my company's account and trading information on UOB BIBPlus?
While the Bank has taken steps to keep your company's account and transactional information secure, you also play a major role in maintaining the security of such information. You should memorise your Group ID / User ID and Password and never write them down or reveal them to anyone.
To further protect your company's account and transactional information while banking via BIBPlus, you can do the following:- We recommend that you change your Password regularly as an added security measure.
- Clear the browser's cache after each session in BIBPlus so that details of your transactions are removed.
- Always log out properly after you have completed your online banking activities.
For more details, you may wish to view some of the best privacy and security practices on www.uob.com.sg
-
Transaction Signing
Q35. What is Transaction Signing?
Transaction signing (or digital transaction signing) is the process of producing a unique string from a set of data so as to verify both the authenticity and integrity of an online transaction.
Apply Now