FAQ

Q1.	What is a Payee/Billing Organisation?

A	It is the company/organisation that you wish to make payment to. To view the list of our participating billing organisations, simply click on the icon next to the "Billing Organisation" field.

Q2.	What can I do with this feature?

A	This feature allows you to add companies/organisations (billing organisation) that you wish to make a bill payment to. Once you have added the payee successfully, you may proceed to make payment or add another payee by clicking on "Make A Payment To This Payee" or "Add Another Payee" button.

Q3.	What is a "Biller Alias"?

A	This field allows you to label your bill payment arrangement for future reference. Do note that it is for online reference only and the description will not be shown in account statements.

Q4.	What should I indicate as the "Bill Reference number"?

A	The bill reference number is unique to your account with the biller organisation. You should refer to the bill/payment advice sent by them. If you are unsure of the bill reference number to use, please contact the company/organisation.

Q5.	Can I make payment to other companies/organisations that are currently not listed as your participating billing organisations?

A	You are only able to make payments to our participating billing organisation listed on UOB Personal Internet Banking. If the company/organisation is not listed, please contact them for other modes of payment.

Q1.	What can I do with this feature?

A	This feature allows you to view, edit Biller Alias, or delete the bill payment payee.

Q2.	I have entered an incorrect bill payment reference number. What should I do?

A	If you have entered incorrect bill payment details, simply delete the incorrect setup and add a new payee.

Q1.	What can I do with this feature?

A	This feature allows you to pay companies/organisations. You can perform immediate, future dated and recurring bill payments to our participating billing organisations. You can also schedule payments up to one year in advance on a weekly, monthly, quarterly or half-yearly basis.

Q2.	What do I need to perform a bill payment via UOB Personal Internet Banking (PIB)?

A	You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, CashPlus Account) linked to UOB Personal Internet Banking.

Q3.	What is the difference between "Quick Pay" and "Pay Bill"?

"Pay Bill" allows you to perform payments to the billing organisation which you have added as payee.

"Quick Pay" allows you to perform payments to the billing organisation without adding them as payee.

Note that if you need to make payments to the billing organisation frequently or for recurring payments, the billing organisation will have to be setup as a payee. To add a new payee, simply click on Bill Payment > Add Payee from the left navigation menu.

Q4.	Can I make payment using my foreign currency account?

A	Only local currency (SGD) is available for Bill Payment.

Q5.	Can I make payment using my Incoming Funds Transfer or Credit Card accounts?

A	Incoming Funds Transfer and Credit Card account cannot be used to pay bills.

Q6.	What is the default bill payment limit? Can I increase the limit?

The default monthly Bill Payment limit is S$20,000. For Wealth Banking/Privilege Banking/Privilege Reserve and Private Banking customers, the default monthly limit is S$50,000.

If you require an increase, simply click on Customer Service > Change Limits from the left navigation menu to change your limits. You may request up to S$50,000 monthly limit. For Wealth Banking/Privilege Banking/Privilege Reserve and Private Banking customers, you may request up to S$100,000 monthly limit.

Q7.	How do I know what is my remaining Bill Payment limit for the month?

A	The remaining limit is stated at the beginning of "Pay Bill" or "Quick Pay" page.

Q8.	How do I increase/reduce my current bill payment limit?

A	To change your limit, simply click on Customer Service > Change Limits from the left navigation menu.

Q9.	Is the monthly limit applicable for future dated or scheduled payments?

A	Monthly limit will apply to every scheduled payment for the calendar month. For example, if you schedule a 3-month recurring payment of S$100 in January, your monthly limit for January. February and March will be reduced by S$100 respectively.

Q10.	How do I know if the payment is successful?

You will be able to view the status of payment made on the "Online Transaction Status" page. To check the status, simply click on Account Information > Online Transaction Status from the left navigation menu. You can only view the details up to the last 90 days.

Additionally, you may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email for scheduled bill payment status. To register your contact details, simply click on Customer Service > Manage UniAlerts Settings followed by "Manage UniAlerts Subscription" to subscribe to the alerts.

Q11.	When will the billing organisation/company receive my payments?

For payment that fall on a business day, the billing organisation will be advised of the payment the next business day.

Bill payments submitted after 10.00pm or payment dates that fall on a Sunday and public holidays will be treated as the new business day's transactions and the billing organisation will be advised of the payment on the business day thereafter.

Q1.	What can I do with this feature?

This feature allows you to pay participating billing organisations without having to add them as payee.

Note that if you need to make payment to the billing organisation frequently or for recurring payments, the billing organisation will have to be setup as a payee. To add a new payee, simply click on Bill Payment > Add Payee from the left navigation menu.

Q2.	Can I set up a recurring payment using "Quick Pay"?

A	To schedule a recurring payment, please use "Pay Bill" instead. If you have not added the company/organisation as your payee, simply click on Bill Payment > Add Payee from the left navigation menu.

Q1.	What can I do with this feature?

This feature allows you to view or delete your future-dated and recurring payment arrangements. You can also change the payment date, amount and bill comment field of your recurring payment.

Note that you will need to delete/amend the scheduled payment at least one working day in advance of the payment date as you will not be able to delete/amend payment scheduled for the same day.

Q2.	The UOB account that I have nominated for recurring payment is closed. What should I do?

If you have scheduled a future-dated/recurring payment with an invalid debiting account, simply delete the existing bill payment arrangement and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.

Q3.	My billing reference number with the company has changed. What should I do?

You will need to delete the existing payee and any scheduled future-dated/recurring payment to the payee and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.