| FAQ - Mobile Cash |
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| Q1. | What is Mobile Cash? |
| A | Mobile Cash is a brand new way to transfer cash instantly from UOB! With Mobile Cash, you can transfer cash directly into the hands of your friends and family (recipient) via the mobile phone.
Mobile Cash works by sending an SMS to your intended recipient upon your authorisation. This SMS allows your recipient to withdrawal the funds you had transferred in the form of cash at any UOB ATMs in Singapore without the need of an UOB ATM card! |
| Q2. | How do I send Mobile Cash? |
| A |
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| Q3. | How often can I send Mobile Cash? |
| A | You may send up to 5 Mobile Cash instructions per day. |
| Q4. | How much money can I send via Mobile Cash? |
| A | You can send a minimum of S$10 up to a maximum of S$500 per day. |
| Q5. | What is the Withdrawal Password? |
| A | The withdrawal password is a 6-digit password that authorises your recipient to withdraw Mobile Cash from a UOB ATM. |
| Q6. | What is the Sender's Initial? |
| A | This is the how you can identify yourself to your intended recipient in the instruction SMS. |
| Q7. | Who can I send Mobile Cash to? |
| A | You can send Mobile Cash to any recipients with a Singapore registered mobile phone. |
| Q8. | How long is the Mobile Cash Instruction valid for? |
| A | Each Mobile Cash instruction is valid for 1 day upon which it will expire and the earmark on the designated withdrawal amount in your debiting account will be released. This earmark will be release within 48 hours. |
| Q9. | Why is there an earmark on the withdrawal amount in my debiting account? |
| A | The earmark is there to ensure that your recipient is able to withdraw the amount that you had transferred via Mobile Cash.
The earmark will be released within 48 hours upon expiry of the Mobile Cash instruction. |
| Q10. | What should I do if I send Mobile Cash to the wrong person? |
| A | You can cancel the instruction immediately in Manage Instruction menu and recreate a new instruction to send Mobile Cash to your intended recipient. |
| Q11. | How long does it take for Mobile Cash to be processed? |
| A | Mobile Cash is processing is almost instant. Upon approval, the recipient can withdraw the cash from any UOB ATM in Singapore. |
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| Q1. | How can I add a recipient? |
| A | To add a recipient, please log into UOB Personal Internet Banking and complete the following steps:
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| Q2. | Can I add a recipient on UOB Mobile? |
| A | For your IT security, you may only register a recipient via UOB Personal Internet Banking. In times of emergency, you may tap on the "Add New Recipient" button on UOB Mobile to register a recipient via the Call Centre. |
| Q3. | Why is the recipient added via Call Centre only valid for 24 hours? |
| A | As this option is to facilitate your emergency transfer, the registration is only temporary. To register a recipient permanently, please register the recipient via UOB Personal Internet Banking. |
| Q4. | How many times can I add a recipient via Call Centre? |
| A | You may add a recipient only once. After that you may only add a recipient using UOB Personal Internet Banking. |
| Q5. | What if I do not have my recipient's id? |
| A | Please get in touch with your recipient to acquire the id before registration. |
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| Q1. | How do I withdraw Mobile Cash? |
| A |
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| Q2. | Where can I withdraw Mobile Cash? |
| A | You may withdraw Mobile Cash at any UOB ATM in Singapore. |
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| Q1. | Can I cancel a Mobile Cash instruction? |
| A |
Please note that you can only cancel an instruction that is still pending, i.e. still valid and not yet withdrawn. |
| Q2. | Can I resend a Mobile Cash instruction? |
| A |
Please note that you can only resend a pending instruction and you can only resend an instruction once. |
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| Q1. | What can I do under this feature? |
| A | This feature displays the status of your bill payment, funds transfer and remittances performed via UOB Personal Internet Banking up to the last 90 days. Transaction status reflected are either Pending, In-Progress, Successful or Failed. |
| Q2. | How do I view the details of the transaction? |
| A | For more details on any specific transaction, simply click on the "Status" of the transaction. |