| FAQ - SecurePlus Token |
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| Q1. | How will I know that my SecurePlus token has been mailed to me? |
| A | Once your SecurePlus token has been mailed out, you will be prompted to activate the token when you next log in to your UOB Personal Internet Banking or UOB Mobile. The prompt means you can expect to receive your SecurePlus token soon. For Singapore registered addresses, you should receive your SecurePlus token within 5 business days. For Overseas addresses, please allow 14 business days for your SecurePlus token to reach you. |
| Q2. | Where will my SecurePlus token be mailed to? |
| A | Your SecurePlus token will be mailed to your primary linked account’s mailing address that we have on our records. You can update your address and other details with the Bank by completing the Change of Address & Contacts (for existing UOB customers) Form available on our website at www.uob.com.sg. |
| Q3. | What if I do not receive my SecurePlus token after the request has been made for a long time? |
| A | You may email helpme@uobgroup.com or call our 24-hour hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas) for assistance. |
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| Q1. | Can I use my SecurePlus token immediately without activation? |
| A | You must activate your SecurePlus token before you can begin using it. |
| Q2. | When do I need to activate my SecurePlus token? |
| A | You should activate your SecurePlus token within the activation period of 60 days from the date your token is mailed out. |
| Q3. | Will I still be able to activate the SecurePlus token after the activation period? |
| A | Yes. However, after the activation period, you will not be able to perform any banking transactions on UOB Personal Internet Banking or UOB Mobile. You will need to activate your SecurePlus token to continue transactions on UOB Personal Internet Banking or UOB Mobile. Without activating the SecurePlus token, you will only be able to perform basic account balance enquiries and will not have full account information or be authorized to perform any other online transactions.. |