| FAQ - Remittances |
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| You are now viewing Frequently Asked Question (FAQ) on the above topic. For your convenience, we have compiled a list of frequently asked questions for services under this topic. Please proceed by clicking on "Show all answers/questions" or the question of your choice directly. | |||
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| Q1. | What is a Cashier's Order (CO)? |
| A | A Cashier's Order is a SGD cheque issued by the Bank to your Payee/Beneficiary. It is commonly used when cash or personal cheques are not accepted. |
| Q2. | What is a Beneficiary? |
| A | A Beneficiary is the person/payee receiving the funds. |
| Q3. | What can I do with this feature? |
| A | This feature allows you to add a new Cashier's Order beneficiary.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q4. | What is a "Beneficiary Alias"? |
| A | It is a short description to help you identify the payee/beneficiary. This convenient feature is for your reference only and is not a mandatory field. |
| Q5. | Do I have to add beneficiary each time I purchase a Cashier's Order? |
| A | You do not have to add beneficiary if you are purchasing for the same payee/beneficiary. You are only required to add beneficiary if you are purchasing Cashier's Order for a new beneficiary.
To purchase Cashier's Order for an existing beneficiary, simply click on Manage & Purchase > Cashier's Order from the left navigation menu. |
| Q6. | How do I purchase Cashier's Order for an existing beneficiary? |
| A | To purchase Cashier's Order for an existing beneficiary, simply click on Manage & Purchase > Cashier's Order. |
| Q7. | I do not have my mobile phone/Token device to authorise the transaction. How do I authorise the pending beneficiary in my next login? |
| A | To authorise pending Cashier's Order beneficiary, simply click on Manage & Purchase > Cashier's Order. You will be able to view your list of Authorised and Pending Authorisation Beneficiary.
Under Pending Authorisation Beneficiary list, simply click on the beneficiary name to authorise the beneficiary. Once authorised, you may click on "Purchase Cashier's Order For This Beneficiary" button to purchase the Cashier's Order. |
| Q8. | I have entered an incorrect beneficiary crediting account. What should I do? |
| A | If you have entered incorrect beneficiary details, simply delete the incorrect beneficiary and add the beneficiary again with the correct details.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q9. | How do I delete a beneficiary? |
| A | To delete a pending/authorised beneficiary, simply click on Manage & Purchase > Cashier's Order from the left navigation menu. |
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| Q1. | What is a Demand Draft? |
| A | Demand Draft is a written order issued by UOB to pay your beneficiary overseas. It can be in SGD or a foreign currency. |
| Q2. | What is a Beneficiary? |
| A | A Beneficiary is the person/payee receiving the funds. |
| Q3. | What can I do with this feature? |
| A | This feature allows you to add a new Demand Draft beneficiary.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q4. | What is a "Beneficiary Alias"? |
| A | It is a short description to help you identify the payee/beneficiary. This convenient feature is for your reference only and is not a mandatory field. |
| Q5. | Do I have to add beneficiary each time I need to purchase a Demand Draft? |
| A | You do not have to add beneficiary if you are purchasing for the same payee/beneficiary. You are only required to add beneficiary if you are purchasing Demand Draft for a new beneficiary.
To purchase Demand Draft for an existing beneficiary, simply click on Manage & Purchase > Demand Draft from the left navigation menu. |
| Q6. | How do I purchase Demand Draft for an existing beneficiary? |
| A | To purchase Demand Draft for an existing beneficiary, simply click on Manage & Purchase > Demand Draft from the left navigation menu. |
| Q7. | I do not have my mobile phone/Token device to authorise the transaction. How do I authorise the pending beneficiary in my next login? |
| A | To authorise pending Demand Draft beneficiary, simply click on Manage & Purchase > Demand Draft. You will be able to view your list of Authorised and Pending Authorisation Beneficiary here.
Under Pending Authorisation Beneficiary list, click on the beneficiary name to authorise the beneficiary. Once authorised, you may click on "Purchase Demand Draft For This Beneficiary" button to purchase the Demand Draft. |
| Q8. | I have entered an incorrect beneficiary crediting account. What should I do? |
| A | If you have entered incorrect beneficiary details, simply delete the incorrect beneficiary and add the beneficiary again with the correct details.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q9. | How do I delete a beneficiary? |
| A | To delete a pending/authorised beneficiary, simply click on Manage & Purchase > Demand Draft from the left navigation menu. |
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| Q1. | What is a Telegraphic Transfer (TT)? |
| A | A Telegraphic Transfer is a quick way of transferring funds within and out of Singapore electronically. |
| Q2. | What is a Beneficiary? |
| A | A Beneficiary is the person/payee receiving the funds. |
| Q3. | What can I do with this feature? |
| A | This feature allows you to add a new Telegraphic Transfer beneficiary.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q4. | What is a "Beneficiary Alias"? |
| A | It is a short description to help you identify the payee/beneficiary. This convenient feature is for your reference only and is not a mandatory field. |
| Q5. | What is "SWIFT Code" and "Clearing Code"? |
| A | SWIFT code is the Beneficiary Bank's Identifier Code (BIC). It is usually made up of eight to eleven alpha numeric characters. Example: UOB Singapore's swift code is UOVBSGSGXXX.
Clearing code is a numeric clearing code that varies from country to country. For example: Nine-digit ABA Routing Number (for USA), six-digit Sort Code (for UK), six-digit BSB Number (for Australia), eight-digit BLZ code (for Germany). Please check with your beneficiary/beneficiary bank for the correct codes. Note that these codes are non mandatory. |
| Q6. | What is "Intermediary Beneficiary Bank"? |
| A | Intermediary Beneficiary Bank is useful for Telegraphic Transfers to a Beneficiary Bank that does not hold a direct account with UOB in that remitting currency or Telegraphic Transfers to a country whose domestic currency differs from remitting currency.
Note that Intermediary Beneficiary Bank section is not mandatory. |
| Q7. | Do I have to add beneficiary each time I need to perform Telegraphic Transfer? |
| A | You are only required to add beneficiary if you are transferring funds to a new beneficiary. Note that you will need to create a new beneficiary if the transfer is to the same beneficiary but different crediting account.
To perform Telegraphic Transfer to an existing beneficiary (with same crediting account), simply click on Manage & Purchase > Telegraphic Transfer from the left navigation menu. |
| Q8. | How do I perform Telegraphic Transfer to an existing beneficiary? |
| A | To perform Telegraphic Transfer to an existing beneficiary, simply click on Manage & Purchase > Telegraphic Transfer from the left navigation menu. |
| Q9. | I do not have my mobile phone/Token device to authorise the transaction. How do I authorise the pending beneficiary in my next login? |
| A | To authorise pending Telegraphic Transfer beneficiary, simply click on Manage & Purchase >Telegraphic Transfer. You will be able to view your list of Authorised and Pending Authorisation Beneficiary here.
Under Pending Authorisation Beneficiary list, click on the beneficiary name to authorise the beneficiary. Once authorised, you may click on "Perform Telegraphic Transfer To This Beneficiary" button to perform the transfer. |
| Q10. | I have entered an incorrect beneficiary crediting account. What should I do? |
| A | If you have entered incorrect beneficiary details, simply delete the incorrect beneficiary and add the beneficiary again with the correct details.
Note that 2FA authentication will be required to add a new beneficiary. |
| Q11. | How do I delete a beneficiary? |
| A | To delete a pending/authorised beneficiary, simply click on Manage & Purchase > Telegraphic Transfer from the left navigation menu. |
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| Q1. | What can I do with this feature? |
| A | This feature allows you to purchase Cashier's Orders. You can also authorise Pending Authorisation Beneficiary using 2FA here. |
| Q2. | What are the delivery modes available? |
| A | You can opt to collect the Cashier's Order from your preferred UOB Branch, have it mailed it to your mailing address (as per your debiting account) or directly to your beneficiary.
Note that Cashier's Orders that are not collected from the Branch after seven business days will be sent to your mailing address (as per your debiting account). |
| Q3. | What are the charges for purchase of Cashier's Order via UOB Personal Internet Banking? |
| A | Each Cashier's Order application is subject to a S$3.00 commission charge.
Note that the administrative and postage charge of S$5.00 per Cashier's Order is currently waived till further notice. |
| Q4. | What is the Cashier's Order purchase limit? |
| A | The daily limit for Cashier's Order purchase is S$20,000. For Wealth Banking/Privilege Banking/Privilege Reserve/Private Banking customers, the daily limit is S$40,000. |
| Q5. | How do I know if the purchase is successful? |
| A | To check the status of your Cashier's Order purchase, simply click on Account Information > Online Transaction Status from the left navigation menu. You can view the details up to the last 90 days. |
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| Q1. | What can I do with this feature? |
| A | This feature allows you to purchase Demand Draft. You can also authorise Pending Authorisation Beneficiary using 2FA here. |
| Q2. | What are the delivery modes available? |
| A | You can opt to collect the Demand Draft from your preferred UOB Branch, have it mailed to your mailing address (as per your debiting account) or directly to your beneficiary.
Note that Demand Drafts that are not collected from the Branch after seven business days will be sent to your mailing address (as per your debiting account). |
| Q3. | What are the charges for purchase of Demand Draft via UOB Personal Internet Banking? |
| A | Each Demand Draft application is subject to a commission charge of 1/16% of the transaction amount (minimum S$10.00 and maximum S$100.00).
Note that the administrative and postage charge of S$5.00 per Demand Draft is currently waived till further notice. |
| Q4. | What is the Demand Draft purchase limit? |
| A | The daily limit for Demand Draft purchase is S$20,000. For Wealth Banking/Privilege Banking/Privilege Reserve/Private Banking customers, the daily limit is S$40,000. |
| Q5. | What is the exchange rate used? |
| A | The foreign currency rate will be based on the Bank's prevailing exchange rate as of the date and time of processing by the Bank. |
| Q6. | How do I know if the purchase is successful? |
| A | To check the status of your Demand Draft purchase, simply click on Account Information > Online Transaction Status from the left navigation menu. You can view the details up to the last 90 days. |
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| Q1. | What can I do with this feature? |
| A | This feature allows you to perform Telegraphic Transfers. You can also authorise Pending Authorisation Beneficiary using 2FA here. |
| Q2. | What are the charges for Telegraphic Transfer via UOB Personal Internet Banking? |
| A | International Telegraphic Transfer (TT) and Local SGD Telegraphic Transfer (MEPS) are subject to a commission charge of 1/16% of the transaction amount (subject to minimum S$10.00 and maximum S$100.00), cable and agent bank charges (if any). |
| Q3. | What is the Telegraphic Transfer limit? |
| A | The daily limit for Telegraphic Transfer is S$50,000. For Wealth Banking/Privilege Banking/Privilege Reserve/Private Banking customers, the daily limit is S$100,000. |
| Q4. | What is the exchange rate used? |
| A | The foreign currency rate will be based on the Bank's prevailing exchange rate as of the date and time of processing by the Bank. |
| Q5. | How do I know if the Telegraphic Transfer request is successful? |
| A | To check the status of your Telegraphic Transfer request, simply click on Account Information > Online Transaction Status from the left navigation menu. You can view the details up to the last 90 days. |