| FAQ - Customer Service |
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| Q1. | What can I do with the Change of Address feature? |
| A | This feature allows you to update your account address. |
| Q2. | Can I change my Joint account address? |
| A | You can change the address for your Joint-Or account. For your Joint-And account, please visit any UOB Branch or mail-in the completed Change of Address and/or Contact Details Form. |
| Q3. | How long will it take for my address to be updated? |
| A | The change will be effected within 3 business days (excluding Saturdays, Sundays, and Public Holidays). |
| Q4. | Will I be notified of the Change of Address? |
| A | No. If you wish to check that your address has been updated, please call our 24-hour call centre at 1800 222 2121 or +65 6222 2121 if you are in overseas. |
| Q5. | Why am I not able to see my supplementary card(s) in the Change of Address form? |
| A | You are not required to change the address for supplementary card(s) as all correspondence(s) of your supplementary card(s) will be mailed to the principal card mailing address. |
| A | Your loan accounts and Joint-AND accounts will not be listed for selection. |
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| Q1. | What can I do with this feature? |
| A | This feature allows you to update your personal details such as your education level, marital status, occupation and contact details. |
| Q2. | How can I change my mailing address? |
| A | To change address, simply click on Customer Service > Change of Address from the left navigation menu or alternatively, you may visit the nearest UOB Branch or mail in the completed Change of Address and/or Contact Details Form. |
| Q3. | Can I make any amendments after I have submitted the details? |
| A | You may update your personal particulars as often as you like. Please note that your submitted details will not be displayed on this page. |
| Q4. | Can I use this feature to update my mobile number for SMS-OTP or UniAlerts subscriptions? |
| A |
Please note that your mobile number is for the Bank's record only. Your existing SMS-OTP and UniAlerts subscription will not be updated.
You may register/update your local mobile number for SMS-OTP instantly at any UOB Branch, UOB ATM or by mailing in the completed UOB Personal Internet Banking ? Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB). To register/update your overseas mobile phone number, simply mail in the completed UOB Personal Internet Banking ? Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB). |
| Q5. | Can I use this feature to update my email address for UniAlerts subscriptions? |
| A | Please note that your email address is for the Bank's record only. Your existing UniAlerts subscription will not be updated.
For UniAlerts subscriptions/update, simply click on Customer Service > Manage UniAlerts Settings from the left navigation menu. |
| Q6. | Will I be notified of the successful change? |
| A | Yes. A confirmation letter will be mailed to you within six working days. |
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| Q1. | What is "UniAlerts"? |
| A | "UniAlerts" is value-added service that alerts you on your account activities. You can choose to receive alerts via email or mobile phone (SMS). |
| Q2. | Is there a specific mobile service provider that I need to register with before I can use UniAlerts? |
| A | To receive SMS alerts, your mobile service provider must be either SingTel, M1 or StarHub. |
| Q3. | Do I need to be on a specific mobile network? |
| A | Mobile SMS alerts are available on GSM and GSM1800 networks. Please note that UniAlerts does not support CDMA network. |
| Q4. | I am an existing SMS-OTP user. Can I register a different mobile number for the purpose of receiving UniAlerts? |
| A | For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only. |
| Q5. | Can I use this feature to register/update my mobile number for SMS-OTP? |
| A | Please note that the mobile number registered is for UniAlerts subscription only. You may register/update your local mobile number for SMS-OTP instantly at any UOB Branch, UOB ATM or by mailing in the completed UOB Personal Internet Banking ? Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB). To register/update your overseas mobile phone number, you could do so instantly at any UOB ATM or by mailing in the completed UOB Personal Internet Banking ? Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB). |
| Q6. | Are there any charges for UniAlerts subscriptions? |
| A | This service is provided free of charge. |
| Q7. | What do I need to subscribe to UniAlerts? |
| A | UniAlerts is available to UOB customers who maintain UOB personal Savings/Current account and/or UOB Principal Credit Card. |
| Q8. | How do I unsubscribe to UniAlerts? |
| A | To unsubscribe, simply click on Customer Service > UniAlerts Subscription from the left navigation menu and check “Unsubscribe” for the alerts you wish to unsubscribe. |
| Q9. | How often can I subscribe/unsubscribe to UniAlerts? |
| A | You can subscribe/unsubscribe to UniAlerts anytime. |
| Q10. | When are the alerts dispatched? |
| A | Alerts are dispatched according to the following schedule:
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| Q11. | What is "Latest Account Transaction Details Availability" and how do I subscribe to this alert? |
| A | This alert
notifies you when your account details for the full month are
available online. To enjoy this alert service, you need to submit a "Stop Sending Account Statement Request" through UOB Personal Internet Banking. The feature allows you to stop receiving printed Savings/Current account statements through the post. However, you will continue to receive other UOB Banking advices, consolidated statements and correspondences through post or otherwise. To stop receiving your printed Savings/Current account statements, simply click on Account Information > Manage My Accounts > Stop Sending Account Statement Request from the left navigation menu. |
| Q12. | How do I change my contact details to receive UniAlerts? |
| A | To update your
contact details, simply click on Customer Service >
UniAlerts Subscriptions from the left navigation menu. For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only. |
| Q13. | What are the Terms and Conditions of using the UniAlerts service? |
| A | Please read the Terms and Conditions of UOB Personal Internet Banking Access. The Terms and Conditions link is found at the end of every UOB Personal Internet Banking page. |
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| Q1. | What can I do with this feature? |
| A | This feature shows you the various transaction limits. You will be able to set the limits for applicable transactions by selecting the respective drop down list. |
| Q2. | When will the change of limits take effect? |
| A | Upon successful submission, your new limit will take effect immediately. |
| Q3. | I have made a scheduled payment/transfer before I reduce the limit. Will the transaction be successful? |
| A | Scheduled payment/transfer that has been made before your limit reduction will still be triggered on the payment/transfer dates. However, if the amount exceeds your daily/monthly payment/transfer limit, the transaction will be unsuccessful.
You may wish to edit/delete the scheduled payment/transfer before the scheduled date. To edit/delete scheduled payment/transfer, simply click on Bill Payment > Manage Scheduled Payment or Funds Transfer > Manage Scheduled Transfer from the left navigation menu. |
| Q4. | Is 2FA required to change limits? |
| A | 2FA authorisation is only required for limit increase. |
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| Q1. | If I need to perform the ATM overseas withdrawal urgently, what can I do? |
| A | You can call our 24-hour hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas) for assistance. |
| Q2. | How can I make an enquiry on my card(s) overseas withdrawal status? |
| A | You can call our 24-hour hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas) for assistance. |
| Q3. | Where can I get the card number for my ATM card? |
| A | The 8-digit number on your ATM card is the card number you need to enter in the card number field(s). Please exclude the decimal. |
| Q4. | Where can I get the card number for my credit card? |
| A | The 16-digit number on your credit card is the card number you need to enter in the card number field(s). |
| Q5. | Where can I get the card number for my debit card? |
| A | The 16-digit number on your debit card is the card number you need to enter in the card number field(s). |
| Q6. | If I am overseas and encounter a problem making an overseas withdrawal at an ATM, what can I do? |
| A | If you encounter problem withdrawing cash from an ATM overseas, please call our 24-hour hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas) for assistance. |
| Q7. | Is there a fee for sending this instruction via Internet Banking? |
| A | No fee is incurred to perform this instruction via internet banking |
| Q8. | I have further queries on ATM overseas withdrawal functions, where can I find more information? |
| A | For further information on withdrawal money overseas, visit http://www.uob.com.sg/personal/ebanking/atm/cash_withdrawl.html. |
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| Q1. | How often do I need to change my Password? |
| A | We would recommend that you change your Password regularly.
Do ensure that you keep your Password confidential at all times and do not divulge it to anyone. Please note that UOB will never request its customers to provide, update or verify account or card information online or via email. Visit uob.com.sg for more Privacy & Security tips. |
| Q2. | When will the change of Password take effect? |
| A | Upon successful change of Password, you will need to use the newly changed Password for your future login. |
| Q3. | Can I change my Username? |
| A | Please note that Username cannot be changed. |