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| Credit/Debit Card Transaction Alert Service
Transactions above default threshold amount |
| Frequently Asked Questions (FAQs) |
| Q1. Why am I receiving SMS alerts when I use my UOB Credit/Debit card? |
| As part of recent industry-wide measures, UOB will send you a transaction alert via SMS when a transaction made on your UOB Credit/Debit card is at or above a threshold amount. It is a security measure to prevent fraudulent activities conducted on your UOB Credit and/or Debit Card by unauthorised parties. |
| Q2. What is the threshold amount for transaction alert? |
| The threshold amount set by the Bank is S$1,000 for each card. |
| Q3. Can I change the threshold amount or opt out of this SMS alert service? |
| Yes, you can do so via UOB Personal Internet Banking. Alternatively, you can download and complete the Threshold limit for Credit/Debit Card Transaction Alert Service form available at uob.com.sg or any UOB branch. For mail-in requests, please allow up to 5 working days for your records to be updated. |
| Q4. I’m a Principal Cardmember of several UOB Cards. Will I have one or
several threshold limits? |
| The threshold amount for all your Principal UOB Credit/Debit cards will be the same. |
| Q5. What about the Supplementary Credit Cards held under my Principal Card account(s)? |
| The threshold amount for your principal Card(s) will apply to your supplementary cards. |
| Q6. Will I receive SMS alerts for the following transactions? |
a. Instalment Payment Plan (IPP)
You will receive a One-time SMS alert when you make an IPP transaction, if the transaction amount is at or above the default threshold limit. There will be no SMS alert for each monthly instalment posted to your card, regardless of the amount.
b. Overseas transactions
Yes, you will receive an SMS alert when your credit/debit card overseas transaction amount is at or over the default threshold amount.
c. Offline transactions
No, SMS alerts are not applicable for offline transactions. To find out more about offline transactions, please call our 24-hour
Customer Service Hotline at 1800 222 2121 (or +65 6222 2121 when calling from overseas). |
| Q7. What should I do if I receive an SMS alert for a transaction which I did not make
using my UOB Credit/Debit Card? |
| Please call our 24-hour Customer Service Hotline at 1800 222 2121 immediately
(or +65 6222 2121 when calling from overseas). |
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