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| Frequently Asked Questions for UOB Credit/Debit Card Activation |
| Q1. Why do I need to activate my card(s)? |
| This enhanced security feature prevents unauthorised use of your Card, should it get lost or intercepted in mail. |
| Q2. What are the card(s) that require activation? |
| Card activation is required for all new,replaced or renewed Principal and Supplementary Personal/Corporate Credit Card(s) and DebitCard(s) (collectively “Card(s)” and each a “Card”), before the Card can be used for its first transaction/purchase. |
| Q3. When do I need to activate my card(s)? |
| From 24 June 2012, you will be required to activate your Credit and Debit Cards before you can start using it. |
| Q4. How do I activate my card(s)? |
You can activate your card(s) via the following channels:
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| Q5. The card activation is not complete because I have not provided or updated my mobile phone number with UOB. How can I complete my activation? |
| You can download the Card Activation form and complete it before mailing to us. Please allow 5 working days for your card to be activated. |
| Q6. How long does it take for my card to be activated? |
| Card Activation Channels |
Duration required for activation |
UOB website
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Immediately once the Card(s) activation is completed. |
| 24-hour automated hotline |
| UOB Personal Internet Banking |
| UOB Branch |
| UOB ATM |
Mail (for printed Card Activation form) |
A minimum of five (5) working days from the date of UOB’s receipt of the duly completed and accurate mail-in Request Forms |
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| Q7. How do I know that I have successfully activated my card(s)? |
| Card Activation Channels |
Notification |
UOB website
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A message will be displayed / announced to inform you that the card has been successfully activated. |
| 24-hour automated hotline |
| UOB Personal Internet Banking |
| UOB Branch |
A notification SMS will be sent to your mobile phone. |
| UOB ATM |
| Mail (for printed Card Activation form) |
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| Q8. What information do I need to activate my card(s)? |
For verification purposes, you will need the following information and/or documents depending on the activation channels adopted for activating your Card:
| Card Activation Channels |
Verification mode |
UOB website
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- Your 15/16-digit card number
OTP will be sent via SMS to your mobile phone number registered with UOB.Please ensure your mobile phone number registered with us is updated.
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| 24-hour automated hotline |
| UOB Personal Internet Banking |
| UOB Branch |
- Credit/Debit Card
- Original NRIC or passport of Cardmember
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| UOB ATM |
- Credit/Debit Card
- Credit/Debit Card PIN
For new Card(s), the PIN will be mailed to you separately. Please ensure that your mailing address registered with UOB is updated.For renewal/replacement Card(s), please use your existing PIN.
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| Mail (for printed Card Activation form) |
- Your 15/16-digit card number
- Signature (as per Bank's record)
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| Q9. What can I do if I am still unable to use my card after activation? |
| Please call our 24-hour Customer Service Hotline at 1800 222 2121 immediately. |
| Q10. I'm a Principal Cardmember. Can I activate the Supplementary Card(s) held under my Principal Card account(s)? |
| Yes, you can activate both Principal Card(s) and Supplementary Card(s) that are held under your card account(s). |
| Q11. Can my Supplementary Cardmembers activate his/her supplementary cards held under my Principal Card account(s)? |
| Yes. Please note that Supplementary Cardmembers can only activate his/her supplementary card(s) but not the Principal Card(s). |
Q12. Can I use a new* Credit/Debit Card that is un-activated?
- To perform transactions at the ATM;
- For internet purchases; and
- For instalment payment plan and recurring payment arrangements?
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No. A new* un-activated card cannot be used for any of the abovementioned transactions.
In the case of ATM transactions, you will be prompted on the ATM screen to activate the credit card,
with your credit card PIN, once the card is inserted in the ATM.
*Refers to card received for new card applications, excluding renewal/replacement cards for existing card accounts. |
| Q13. For my renewal/replacement card(s), what happens to my existing GIRO, instalment payment plan and/or
recurring payment arrangements? |
All these arrangements will remain unchanged. However, your new Card(s)'s expiry date will be different, so please kindly inform the respective merchants, where the credit/debit card(s) expiry date is necessary for authenticating any credit/debit card.
Card(s) activation will still be required to be completed before any transaction can be charged at any point-of-sale terminals. |
| Q14. What should I do with my existing Card(s) when I activate my new, replaced or renewed Card(s)? |
| For security purposes, please cut and dispose the existing or expired credit card(s) / debit card(s) appropriately. |
| Q15. Will annual fee be applicable to un-activated new/renewal/replacement card(s)? |
| Yes, the Card(s) annual fee will be still payable for all un-activated Card(s). |
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