ATM Security & You

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Disabling of Overseas ATM Cash Withdrawals

As part of recent industry-wide measures introduced by the Association of Banks in Singapore, overseas ATM cash withdrawal for all UOB ATM Cards, UOB Debit Cards and UOB Credit Cards linked to your Current / Savings Accounts will be disabled unless:

  • instructions to enable overseas ATM cash withdrawal is received from the cardholder; and/or
  • where the Bank has records that you used your ATM/Debit/Credit cards overseas recently (For your convenience, this function will still be available to you).

For more information, refer to the FAQ

SMS Alert for ATM Cash withdrawal (Local / Overseas)

In line with the security measures set out by the Association of Banks in Singapore, we have introduced additional ATM security measures to protect you.

  • From 30 Jan 2012, UOB cardholders will receive an SMS alert when an overseas ATM cash withdrawal above a certain threshold is made.
  • From 16 April 2012, UOB cardholders will receive an SMS alert when a local ATM cash withdrawal above a certain threshold is made.

From 17 Nov 2013, UOB cardholders will also receive an SMS alert when any of the following transactions are made:

  • Disable Overseas Card use via ATM.
  • Enable Overseas Card use via ATM.
  • Enable Overseas Card use Effective with Period via ATM.
  • Overseas ATM transaction declined due to overseas ATM access not activated.
  • Credit/Debit card activation via ATM.

For more information, refer to the FAQ

ATM Security

We take ATM security very seriously and have in place several measures to protect your interests.

These security measures provide a robust, multi-layered approach to our systems.  We do not give specific details on these measures due to security reasons but we can assure you that these measures are deployed on a 24 by 7 basis.

ATM Usage Tips

We would also like to share with you the following tips when using an ATM:

  • Be observant - If something about the ATM does not appear normal, cancel your transaction immediately.  Confirm, as soon as possible, with the Bank that the transaction has been cancelled.
  • Safety first - Use ATMs in well-lit and safe locations.  If you notice anyone suspicious around you, use an ATM in a different location.
  • Keep your pin confidential - Never share your PIN number with anyone.  Make sure that no one can see you entering your PIN or transaction amount.
  • Keep tabs - Keep close tabs on your account activities and report any fraudulant or suspicious withdrawals immediately.
  • What should I do in the event that I suspect unauthorised transactions have been made on my account?
    You should report it to us immediately so that we can take action to block your ATM card and conduct the necessary investigations.  We suggest that you also make a police report of these unauthorised transactions.

 



Regional Withdrawal Fees WAIVED!