UOB eNETS

You'll Love

  • Paying for your online transactions by debiting
    your UOB Savings or Current account

You'll Need

  • UOB Savings/Current Account
  • UOB Personal Internet Banking access

Overview

UOB eNETS presents an additional option for banking online with us. With UOB eNETS, you can pay for your online transactions by debiting from your UOB Savings or Current account.

UOB eNETS provides simple and convenient features for your online transactions. With your UOB Personal Internet Banking Username, Password and an additional One-Time Password (OTP), you can transact safely and securely any time from your home or office.

Please note: You can only make online payments via UOB eNETS with your UOB CashPlus account if your account has a credit balance. You will not be able to make any payments if your UOB CashPlus account is in overdraft, i.e. the credit line has been utilised.

How to use UOB eNETS for your online payment:
  • From the merchant's website, select eNETS as your payment mode
  • Select UOB from the list of participating banks
  • You will be re-directed to the secured UOB Personal Internet Banking website
  • Log in using your Username, Password and One-Time Password (OTP)
  • Make payment via your UOB Savings or Current account

With UOB eNETS, you will not need to reveal your account information at the merchant's website. Not only do you receive maximum protection with our 128-bit Secure Socket Layer (SSL) encryption, the UOB eNETS payment gateway also conducts a triple security check to ensure that transactions are authorised by legitimate parties.

Use UOB eNETS with our participating merchants.

Frequently Asked Questions

  • General
    • Q1. What is UOB eNETS?
      • UOB eNETS is an online payment gateway offered by The Payment Solutions Company (a wholly-owned subsidiary of NETS), operated by NETS. UOB eNETS facilitates the payment of your online transactions through the direct debiting of your bank account using the UOB Personal Internet Banking facilities.
    • Q2. Where can I use UOB eNETS?
      • The UOB eNETS facility is available on the websites of our participating merchants.
    • Q3. What are the benefits of using UOB eNETS?
      • Ease and Convenience
        You only need to have your UOB Personal Internet Banking Username, Password and One-Time Password (OTP) to make payment for online transactions anytime, at any computer with an Internet connection.
      • Security
        There is no need for you to disclose your account information on the merchant website as payments are effected through the Bank's secure website. The Triple Check Security process will ensure that all parties involved are legitimate.
      • Instant Confirmation
        You will receive an acknowledgement message from the Bank regarding the status of your transaction. Should the transaction be successful, a unique Transaction Reference Number will be issued. You may print the Acknowledgement via the print icon or the Internet browser print function. Alternatively, you can login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transactions.
      • Additional Mode of Payment
        This service provides an additional mode of payment for your online purchases on top of the existing options of using your credit/debit cards.
    • Q4. What are the terms and conditions governing the use of the service?
      • The use of the service is governed by the Terms and Conditions of UOB Personal Internet Banking Access.
  • Getting Started
    • Q5. What do I need to make use of the service?
      • You will need a UOB Savings/Current Account with UOB Personal Internet Banking access to make use of the service. Please note that the account you make payment from must have a credit balance with sufficient funds for the transaction.

        If you already have a UOB Savings/Current Account and wish to apply for a UOB Personal Internet Banking Username and Password, you may visit any of our branches or make an online application.

        If you do not have a UOB Savings/Current Account, just visit any of our UOB Group Branches to open an account and request for UOB Personal Internet Banking access.

    • Q6. How do I use UOB eNETS?
      • At the website of the participating merchant:

        (a) At checkout, select "UOB eNETS - Internet Banking Payment".

        (b) Select "UOB" from the list. You will be re-directed to UOB Personal Internet Banking login webpage.

        (c) Enter your UOB Personal Internet Banking Username and Password and click "Submit". You will need to authenticate the login using SMS-OTP or Token-OTP.

        (d) Select the account you wish to make payment from and click "Submit".

        (e) Verify the payment details and click "Confirm".

        (f) Following the successful payment, a transaction reference will be shown on the webpage.

        (g) Click "Logout" to return to the merchant's website.

  • Making Payments
    • Q7. When will the money be deducted from my account?
      • Upon confirming your payment at the Bank's website, the amount will be debited from your selected account immediately. The details of your successful eNETS payments will be available at UOB Personal Internet Banking > Account Information > Online Transaction Status.
    • Q8. How do I know if the payment is successful?
      • Upon each successful payment, an acknowledgement page with the payment details and a unique transaction reference will be presented. You may print the acknowledgement page or login to UOB Personal Internet Banking > Account Information > Online Transaction Status to view the successful UOB eNETS transaction.
    • Q9. What will happen if I do not have enough money in my account?
      • The transaction will be rejected. However, if you have more than one account linked to UOB Personal Internet Banking access, you will be given the option to select another account for the transaction.
    • Q10. Are there any charges for using UOB eNETS?
      • Currently, the service is provided free of charge.
    • Q11. Are there any payment limits imposed on the service?
      • As a safety feature, a daily limit of S$10,000 and a monthly limit of S$50,000 have been imposed per Username (subject to the availability of funds in your account).
    • Q12. What happens if I encounter an error message while performing my transaction?
      • The error code and message will indicate the cause for the transaction error encountered. For further assistance, you can contact our Call Centre at 1800 222 2121 (24 hours, toll-free). Please quote the Reference Code and message.
    • Q13. What should I do if I suspect that an unauthorised payment has been made?
      • Please notify the Bank immediately at 1800 222 2121 (24 hours, toll-free) to de-activate your UOB Personal Internet Banking access. Please provide our Customer Service Officers with the transaction details so we may assist with the investigation.
  • Security
    • Q14. What precautions should I take when making transactions over the Internet?
      • You should ensure that the page prompting you for your UOB Personal Internet Banking login has a page certification for "uob.com.sg". To view the certification, simply perform the following steps:

        Internet Explorer Browser

        • Right-click on the page
        • Select "Properties" - you should verify that the URL shows https://pib.uob.com.sg/PIBEnets/appmanager/Enets/Public?_nfpb=true&_nfls=false&_pageLabel=
          SECSEC07 and the connection is secured with 128-bit encryption
        • Click on "Certificates" - you should see "Issued to: pib.uob.com.sg"
        • Verify that the date is valid and that the certificate has not expired

        Mozilla Firefox

        • Right-click on the page
        • Select "View Page Info" - you should verify that the URL shows https://pib.uob.com.sg/PIBEnets/appmanager/Enets/Public?_nfpb=true&_nfls=false&_pageLabel=
          SECSEC07 and the connection is secured with 128-bit encryption
        • Click on the "Security" tab and click "View Certificate" - you should see "Issued to: pib.uob.com.sg"
        • Verify that the date is valid and that the certificate has not expired

        Google Chrome

        • Right-click on the page
        • Select "View Page Info" and click on the "Connection" tab you should verify that the URL shows https://pib.uob.com.sg/PIBEnets/appmanager/Enets/Public?_nfpb=true&_nfls=false&_pageLabel=
          SECSEC07 and the connection is secured with 128-bit encryption
        • Click on "Certificate Information" - you should see "Issued to: pib.uob.com.sg"
        • Verify that the date is valid and that the certificate has not expired
    • Q15. Why is it important to ensure that the certificate of the page is from UOB?
      • The certificate confirms that the information you are submitting is transmitted directly to UOB, and that your account information is protected with SSL encryption. It is also a security measure against any illegitimate disclosure of your account information to third parties.
  • Post-Purchase
    • Q16. What should I do in the event that I decide to cancel my purchase?
      • If you wish to cancel your purchase, please contact the merchant directly. Depending on the merchant's refund policy, the merchant might then be able to make the necessary arrangements for a refund. This amount may not include the service charge applied to the initial payment.
    • Q17. What should I do in the event that I do not receive my goods/services?
      • In the event of non-fulfilment by the merchant, please contact the merchant directly so that they are able to check on the delivery status of the goods/service.
CashPlus Funds Transfer