Combining the lifestyle features with banking functionalities, UOB Mobile is the one mobile platform that truly allows you to live in the moment wherever, whenever.

Although both allows you to perform your banking transactions online, UOB Mobile is designed for ease of use on mobile phones and PIB is designed for use on the computer/laptop.

UOB Mobile also contains several features that are useful to the user on the go, such as the ability to search for the nearest UOB ATM/Branches and UOB Credit Cards merchants from your current location and also Mobile Cash, a brand new way to transfer Cash to your family & friends instantly!

Yes you can, because UOB Mobile and PIB share a common login username and password. If you are an existing PIB customer, you can log into UOB Mobile right away!

Currently, the UOB Mobile application is available for iOS and Android devices.

You can download the UOB Mobile application from the Apple iTunes AppStore or the Google Play website.

For the iOS version, UOB Mobile is optimised for iPhone 4 and iPhone 3GS running on iOS version 3.1.3 and above.

For the Android version, UOB Mobile is optimised for Android devices running on Android version 2.3.0 and above.

The “back” button on Android phone does not work when UOB Mobile is activated as it would conflict with the security control of UOB Mobile application. The button is disabled deliberately so that users will use the UOB Mobile buttons to navigate within the application.

At any of the first level navigation screens or after logging out, tap the Menu key on your Android phone, then tap the Exit button to close UOB Mobile. This will close the application completely, and stop it from running in the background.

To personalise your Account Summary page, simply click on Manage Account Summary View on the Settings & Services > Account Services > Manage Account Summary View menu.

If your account is not reflected on the Account Summary view, there may be 2 possibilities:

• It could be that the account is currently not linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu and select the account you want linked
• Alternatively, it could be that the account is currently hidden from view. To display the account, simply click on Manage Account Summary View from the Settings & Services > Account Services menu and unhide the account.

You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.

If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu.

Please note that the delinked account number will continue to be reflected on “Link Accounts” page.

To view more account details or access account-related services, click on the respective account number.

You can only perform basic balance enquiries if you have logged in using Enquiry Mode. To access your full account information or perform online transactions, simply login with your 2 Factor Authentication (2FA) Token or SMS-OTP. Click here to apply for 2FA.

If your savings account contains 20 or more transactions on the 15th of each month, these transactions will be consolidated and shown as a Total Credit (TCR) and a Total Debit (TDR) entry. If the 15th of the month falls on a Sunday or a public holiday, the consolidation will take place on the last business day before the 15th.

If you wish to view the transaction details, please log on to check before the consolidation on the 15th of each month.

For Credit Card customers, “New Transactions Since Last Statement” refers to your unposted credit card transactions since your last statement.

To view your account transaction details, simply click on Account Summary. At the Account Summary page, click on the account number (in blue) that you wish to see.

On the Savings/Current/CashPlus Details page, you can view the account balance and transaction details.

From Account Summary page, click on the credit card number (in blue) of the credit card you wish to see.

On the Credit Card Balance page, you can view your credit card balance and statement details or pay your credit card bill by clicking on the “Pay Credit Card Bills” at the end of the statement.

The principal cardmember can access information on both the Principal and Supplementary card. If you are a Supplementary cardmember, you can only access information on your own Supplementary card account.

Q1. What can I do with this feature?
This feature allows you to pay participating billing organisations without having to add them as payee.

Note that if you need to make payment to the billing organisation frequently or for recurring payments, the billing organisation will have to be setup as a payee. To add a new payee, simply click on Payments > Add Payee from the menu.

Q2. Can I set up a recurring payment using “Quick Pay”?
To schedule a recurring payment, please use “Pay Bill” instead. If you have not added the company/organisation as your payee, simply click on Payments > Add Payee from the menu.

Q1. What is a Payee/Billing Organisation?
It is the company/organisation that you wish to make payment to. To view the list of our participating billing organisations, simply click on the icon next to the “Billing Organisation” field.

Q2. What can I do with this feature?
This feature allows you to add companies/organisations (billing organisation) that you wish to make a bill payment to.

Once you have added the payee successfully, you may proceed to make payment or add another payee by clicking on “Make A Payment To This Payee” or “Add Another Payee” button.

Q3. What is a “Biller Alias”?
This field allows you to label your bill payment arrangement for future reference. Do note that it is for online reference only and the description will not be shown in account statements.

Q4. What should I indicate as the “Bill Reference number”?
The bill reference number is unique to your account with the biller organisation. You should refer to the bill/payment advice sent by them. If you are unsure of the bill reference number to use, please contact the company/organisation.

Q5. Can I make payment to other companies/organisations that are currently not listed as your participating billing organisations?
You are only able to make payments to participating billing organisations listed on UOB Personal Internet Banking. If the company/organisation is not listed, please contact them for other modes of payment.

Q1. What can I do with this feature?
This feature allows you to view and edit Biller Alias, or delete the bill payment payee.

Q2. I have entered an incorrect bill payment reference number. What should I do?
If you have entered the bill payment details incorrectly, simply delete the incorrect setup and add a new payee.

Q1. What can I do with this feature?
This feature allows you to pay companies/organisations. You can perform immediate, future dated and recurring bill payments to our participating billing organisations.

You can also schedule payments up to one year in advance on a weekly, monthly, quarterly or half-yearly basis.

Q2. What do I need to perform a bill payment via UOB Personal Internet Banking (PIB)?
You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, CashPlus Account) linked to UOB Personal Internet Banking.

Q3. What is the difference between “Pay Credit Card Bills” and “Pay Bill”?
“Pay Bill” allows you to perform payments to the billing organisation that you have added as a payee.

“Pay Credit Card Bills” allows you to perform payments to your own UOB Credit Cards without adding it as payee.

Q4. Can I make payment using my foreign currency account?
Only local currency (SGD) is available for Bill Payment.

Q5. What's the default bill payment limit?
The default monthly Bill Payment limit is S$20,000. For Wealth Banking/Privilege Banking/Privilege Reserve and Private Banking customers, the default monthly limit is S$50,000.

Q6. How do I know what is my remaining Bill Payment limit for the month?
The remaining limit is stated at step 4 of “Pay Bill” before you enter the payment amount.

Q7. How do I increase/reduce my current bill payment limit?
To change your limit, simply click on Settings & Services >Account Services >Change Limit on the home page post-login.

Q8. Is the monthly limit applicable for future dated or scheduled payments?
Monthly limit will apply to every scheduled payment for the calendar month. For example, if you schedule a 3-month recurring payment of S$100 in January, your monthly limit for January, February and March will be reduced by S$100 respectively.

Q9. How do I know if the payment is successful?
You will be able to view the status of payment made on the “Online Transaction Status” page. To check the status, simply click on Bill Payment > Online Transaction Status menu. You can only view the details up to the last 90 days.

Additionally, you may also subscribe to UniAlerts via Personal Internet Banking, a value-added service that alerts you on your account activities via SMS or email for scheduled bill payment status.

Additionally, you may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email for scheduled bill payment status. To register your contact details, simply click on Settings & Services > UniAlerts Services followed by “UniAlerts Subscription” to subscribe to the alerts.

Q10. When will the billing organisation/company receive my payments?
For payment that falls on a business day, the billing organisation will be advised of the payment the next business day.

Bill payments submitted after 10.00pm or payment dates that fall on a Sunday and public holidays will be treated as the new business day’s transactions and the billing organisation will be advised of the payment on the business day thereafter.

Q1. What can I do with this feature?
This feature allows you to pay your UOB Credit Cards bills without having to add them as a payee.

Q2. Can I set up a recurring payment using “Pay Credit Card Bill”?
To schedule a recurring payment, please use “Pay Bill” instead. If you have not added your UOB Credit Card as your payee, simply click on Add Payee from the Bill Payment menu.

Q1. What can I do with this feature?
Electronic Payment for Shares (EPS) allows you to make payment to your brokerage firm(s) for your purchase of shares by either Contract numbers or Lump Sum payments.

For contract number payment, your stockbroker will present your outstanding contract and amount due.

For lump sum payment, this mode allows you to fund your stockbroking securities trading account.

Q2. What do I need to perform Electronic Payment for Shares payment?
You will need to have an EPS arrangement made with your stockbroker(s) to link your Savings/Current account (Savings, Current, i-Account, FlexiDeposit, TX account, Campus account, CashPlus account) for debiting of funds.

Please contact your stockbroker if you need to set up an EPS arrangement.

Q1. What can I do with this feature?
This feature allows you to view and edit/delete your future dated and recurring payment arrangements. You can change the payment date, amount and bill comment field of your recurring payment.

Note that you will need to delete/amend the scheduled payment at least one working day in advance of the payment date as you will not be able to delete/amend payment scheduled for the same day.

Q2. The UOB account that I have nominated for recurring payment is closed. What should I do?
If you have scheduled a future dated/recurring payment with an invalid debiting account, simply delete the existing bill payment arrangement and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.

Q3. My billing reference number with the company has changed. What should I do?
You will need to delete the existing payee and any scheduled future dated/recurring payment to the payee and set up a new one.

Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day.

Q1. What can I do with this feature?
This feature allows you to view, edit authorised Payee Name, authorise pending funds transfer payee or delete funds transfer payee.

Note that 2FA authentication and Transaction Signing will be required to add a new funds transfer payee.

Q2. I have entered an incorrect payee crediting account/bank code/branch code. What should I do?
If you have entered the bill payment details incorrectly, please delete the incorrect payee setup and any scheduled future dated/recurring transfer to the payee and set up a new one.

Note that 2FA authentication and Transaction Signing will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.

Q1. What can I do with this feature?
This feature allows you to perform immediate, recurring and future dated funds transfer between your own linked UOB accounts, to a third-party UOB account or another bank’s account. You can schedule transfers up to 1 year in advance on a weekly, monthly, quarterly or half-yearly basis.

For transfers to a third-party UOB account or another bank’s account, please set up the funds transfer payee under “Add Payee”. Note that 2FA authentication and Transaction Signing will be required to add a new funds transfer payee.

Q2. I have a Payee to transfer funds to. How do I add a Payee?
Simply select Funds Transfer, then Add Payee. You will need the payee’s account number.

For FAST (Fast And Secure Transfers), you will not need to enter the branch code for payees from the participating banks. FAST is a new electronic funds transfer service that enables customers of the participating banks to transfer Singapore Dollar funds from one bank to another in Singapore almost instantly. Learn more about FAST.

Q3. What do I need to perform funds transfer via UOB Mobile?
You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, Global Currency, CashPlus Account) linked to UOB Personal Internet Banking.

You are also able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).

Note:
1.	There is no maximum limit for Funds Transfer between your Own UOB accounts. The default Funds Transfer to Other UOB accounts and Other Bank’s account daily limit is S$5,000. For Wealth Banking/Privilege Banking/Privilege Reserve/Private Banking customers, the default daily limit is S$10,000.
2.	If you require an increase, simply click on Customer Service > Change Limits from the left navigation menu to change your limits. You may request up to S$10,000 each day. For Wealth Banking/Private Banking customers, you may request up to S$20,000 each day. For Privilege Banking/Privilege Reserve customers, you may request up to S$100,000 each day.
3.	Funds Transfer from a Credit Card account will be treated as Cash Advance and the following charges applies:
	- Cash Advance amount is pegged to 75% of your credit limit or available credit limit (whichever is lower). - Interest will be charged on a daily basis at 2% per month from the date of each Cash Advance transaction until the date full payment is made. - A Cash Advance fee of 5% of the transaction amount or S$15 (whichever is greater) applies for each Cash Advance transaction, and will be charged to your UOB Credit Card.
4.	Funds Transfer to other Banks submitted after 3.30pm will be treated as the next business day’s transaction. Please allow 2 to 3 business days for the payee bank to process the transfer. Funds Transfer to other Banks submitted after 3.30pm will be treated as the next business day’s transaction. For FAST (Fast And Secure Transfers), the transaction will be effected within minutes. FAST is a new electronic funds transfer service that enables customers of the participating banks to transfer Singapore Dollar funds from one bank to another in Singapore almost instantly. Learn more about FAST
5.	Funds Transfer to UOB accounts performed after 10pm or on Sunday and public holidays will be reflected as the next business day’s transaction in your debiting account statement.
6.	Foreign currency exchange rate shown is indicative. Transfers made to an account of different currency on the same day after 6 pm (Monday – Friday) or on Saturday, Sunday and public holidays will be treated as the next business day’s transaction.
7.	The foreign currency rate applicable will be based on the Bank’s prevailing exchange rate as of the date and time of processing. Your transaction will be rejected if:
	a. The actual exchange rate is MORE than the tolerance rate indicated for the following transfer scenarios:   - Transfer from SGD account to foreign currency account - Transfer from foreign currency account (except NZD, AUD, EUR and GBP account) to USD account - Transfer from USD account to NZD, AUD, EUR or GBP account b. The actual exchange rate is LESS than the tolerance rate indicated for the following transfer scenarios:   - Transfer from foreign currency account to SGD account - Transfer from NZD, AUD, EUR or GBP account to USD account - Transfer from USD account to foreign currency account (except NZD, AUD, EUR and GBP account)
8.	Incoming Funds Transfer is only applicable for transfer to UOB Accounts (in SGD only). Please allow 4 to 5 business day’s for the nominated Bank to process the transfer.
9.	Funds Transfer is not applicable to/from any Fixed Deposit Account(s).

Q4. What is the default funds transfer limit? Can I increase/decrease the limit?
There is no maximum limit for funds transfer between your Own UOB accounts. The default daily limit allowed for funds transfer to Other UOB accounts and Other Bank’s account is S$5,000. For Wealth Banking/Privilege Banking/Privilege Reserve and Private Banking customers, the default daily limit is S$10,000.

If you require an increase, simply click on Customer Service > Change Limits from the left navigation menu to change your limit. You may request up to S$10,000 daily limit. For Wealth Banking customers, you may request up to S$20,000 daily limit. For Privilege Banking/Privilege Banking Reserve and Private customers, you may request up to S$100,000 each day.

Q5. How do I know my remaining funds transfer limit for the day?
The remaining limit is stated at the beginning of “Make Transfer” page.

Q6. How do I increase/reduce my current funds transfer limit?
To change your limit, simply click on Change Limits from the Settings & Services > Account Services menu.

Q7. Can I transfer funds in foreign currency?
You are able to perform funds transfer in foreign currency if the debiting or crediting account is either a SGD or USD account.

Note that foreign currency funds transfer is only applicable for immediate transfers between UOB accounts.

Q8. What is the exchange rate used for transfer in foreign currency?
The foreign currency rate will be based on the Bank’s prevailing exchange rate as of the date and time of processing by the Bank.

Q9. Can I transfer funds using my credit card account? I am a Principal cardmember.
Yes. You are able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).

Funds Transfers from Credit Card account to line of credit accounts (eg: CashPlus) and other Credit Card accounts are not allowed. Note that funds transfer from a Credit Card account will be treated as Credit Card Cash Advance and the following charges apply:

- Cash Advance amount is pegged to 75% of your credit limit or available credit limit (whichever is lower). - Interest will be charged on a daily basis at 2% per month from the date of each Cash Advance transaction until the date full payment is made. - A Cash Advance fee of 5% of the transaction amount or S$15 (whichever is greater) applies for each Cash Advance transaction, and will be charged to your UOB Credit Card.

Q10. When will the payee receive the funds?
SGD funds transfer between UOB accounts is immediate. Funds transfer to other banks submitted after 3.30pm will be treated as the next business day’s transaction. Please allow two to three business days for the funds to reach the designated account. For FAST (Fast And Secure Transfers), the transaction will be effected within minutes. FAST is a new electronic funds transfer service that enables customers of the participating banks to transfer Singapore Dollar funds from one bank to another in Singapore almost instantly. Learn more about FAST.

Transfers made to an account of different currency after 6pm (Monday – Friday) or on Saturday, Sunday and public holidays will be treated as the next business day’s transaction.

Q11. How do I know if the transfer is successful?
To check the status of your funds transfer, simply click on Online Transaction Status from the Funds Transfer menu. You can view the details up to the last 90 days.

You may also subscribe to UniAlerts via Personal Internet Banking, a value-added service that alerts you on your account activities via SMS or email.

Q1. What can I do with this feature?
This feature allows you to view or delete your future dated and recurring transfer arrangements. You can also change the transfer date, amount and initial field of your scheduled transfers.

Note that you will need to delete/amend the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete/amend transfers scheduled for the same day.

Q2. I have scheduled a transfer to a payee account that has closed. How do I change the crediting account?
Please delete the existing payee and any scheduled future dated/recurring transfer to the payee and set up a new one.

Note that 2FA authentication and Transaction Signing  will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.

Q1. What is Mobile Cash?
Mobile Cash is a brand new way to transfer cash instantly from UOB! With Mobile Cash, you can transfer cash directly into the hands of your friends and family (recipient) via the mobile phone. Or the recipient could top up their NETS CashCard / FlashPay Card.

Mobile Cash works by sending an SMS to your intended recipient upon your authorisation. This SMS allows your recipient to withdraw the funds you have transferred in the form of cash at any UOB ATM without a UOB ATM card! Or the recipient could top up their NETS CashCard / FlashPay Card at any UOB ATM.

Q2. How do I add a Mobile Cash Recipient?
A Mobile Cash recipient can only be added within Personal Internet Banking. To add a Recipient, you need to:

I.		Login to PIB (Full Access Mode)
II.		Select the Mobile Cash – Add Recipient menu from the left navigation bar
III.		Enter the Recipient Name, Mobile Number, ID Number, Recipient's Initials and Relationship to Sender
IV.		Authorise the Recipient by entering an OTP
After the Recipient has been authorised, you can start sending Mobile Cash on UOB Mobile!

Q3. How do I send Mobile Cash?

I.		Click Mobile Cash on the homepage after full access login (2FA)
II.		Click Send Mobile Cash
III.		Select Debiting Account
IV.		Enter Withdrawal Amount
V.		Select Recipient i.   If you have not registered the recipient, please do so now via UOB Personal Internet Banking ii.   In the case of an emergency, please tap on “Add New Recipient” and connect with the Call Centre to add the recipient. iii.   You may only add a recipient once via the Call Centre and the recipient added this way is only valid for 24 hours.
VI.		Enter Withdrawal Password
VII.		Confirm Withdrawal Password
VIII.		Enter Sender’s Initial
IX.		Click Submit
X.		Click Confirm upon verifying your entries
XI.		Contact your recipient and inform them of the Withdrawal Password as it is not displayed in the instruction SMS sent for security reasons.

Q4. How often can I send Mobile Cash?
You may send up to 5 Mobile Cash instructions per day.

Q5. How much money can I send via Mobile Cash?
You can send a minimum of S$10 up to a maximum of S$500 per day.

Q6. What is the Withdrawal Password?
The withdrawal password is a 6-digit password that authorises your recipient to withdraw Mobile Cash from any UOB ATM in Singapore.

Q7. What is the Sender’s Initial?
This is for you to identify yourself to your intended recipient in the instruction SMS.

Q8. Who can I send Mobile Cash to?
You can send Mobile Cash to any recipients with a Singapore-registered mobile phone.

Q9. So is it 1 day or 48 hours that the earmark will be released?
Each Mobile Cash instruction is valid for 1 day upon which it will expire and the earmark on the designated withdrawal amount in your debiting account will be released. This earmark will be released within 48 hours.

Q10. Why is there an earmark on the withdrawal amount in my debiting account?
The earmark is there to ensure that your recipient is able to withdraw the amount that you had transferred via Mobile Cash.

The earmark will be released within 48 hours upon expiry of the Mobile Cash instruction.

Q11. What should I do if I send Mobile Cash to the wrong person?
You can cancel the instruction immediately in Manage Instruction menu and recreate a new instruction to send Mobile Cash to your intended recipient.

Q12. How long does it take for Mobile Cash to be processed?
Mobile Cash processing is almost instant. Upon approval, the recipient can withdraw the cash from any UOB ATM in Singapore.

Q1. How can I add a recipient?
To add a recipient, please login to UOB Personal Internet Banking and complete the following steps:

a.		Select Mobile Cash – Add Recipient from the left menu
b.		Enter the Recipient’s ID, Full Name, Initials (for your own easy reference), Recipient’s Mobile Number (Singapore registered only) & Relationship with Sender (you) and tap Submit
c.		Enter the OTP to confirm your submission
d.		Registration is complete

Q2. Can I add a recipient on UOB Mobile?
For your IT security, you may only register a recipient via UOB Personal Internet Banking. In times of emergency, you may tap on the “Add New Recipient” button on UOB Mobile to register a recipient via the Call Centre.

Q3. Why is the recipient added via Call Centre only valid for 24 hours?
As this option is to facilitate your emergency transfer, the registration is only temporary. To register a recipient permanently, please register the recipient via UOB Personal Internet Banking.

Q4. How many times can I add a recipient via Call Centre?
You may add a recipient only once. After that you may only add a recipient using UOB Personal Internet Banking.

Q5. What if I do not have my recipient’s ID?
Please get in touch with your recipient to acquire the ID before registration.

Q1. How can I add a recipient?
To add a recipient, please login to UOB Personal Internet Banking and complete the following steps:

a.		Select Mobile Cash – Add Recipient from the left menu
b.		Enter the Recipient’s ID, Full Name, Initials (for your own easy reference), Recipient’s Mobile Number (Singapore registered only) & Relationship with Sender (you) and tap Submit
c.		Enter the OTP to confirm your submission
d.		Registration is complete

Q2. Can I add a recipient on UOB Mobile?
For your IT security, you may only register a recipient via UOB Personal Internet Banking. In times of emergency, you may tap on the “Add New Recipient” button on UOB Mobile to register a recipient via the Call Centre.

Q3. Why is the recipient added via Call Centre only valid for 24 hours?
As this option is to facilitate an emergency transfer, the registration is only temporary. To register a recipient permanently, please register the recipient via UOB Personal Internet Banking.

Q4. How many times can I add a recipient via Call Centre?
You may add a recipient only once. After that you may only add a recipient using UOB Personal Internet Banking

Q5. What if I do not have my recipient’s ID?
Please get in touch with your recipient to acquire the ID before registration.

Q1. How do I do a Mobile Cash Withdrawal?

a.		Approach any UOB ATM and press “Enter” key following the SMS message of recipient
b.		Select ‘NETS CashCard Top Up or NETS Flashpay Top-Up’
c.		Select “English” or “Chinese”
d.		Insert “NETS CashCard” into the card slot or place “NETS Flashpay” card at the ATM contactless card reader.
e.		Enter the 6-digit transaction reference number found in the instruction SMS
f.		Enter the 6-digit Withdrawal Password
g.		Enter the 6-digit One-Time Pin sent to your mobile phone
h.		Retrieve your “NETS CashCard” or “NETS FlashPay Card”

Q1. Can I cancel a Mobile Cash instruction?

a.		Click Manage Instructions on the Mobile Cash menu
b.		Select the Mobile Cash Instruction you wish to cancel
c.		Click Cancel Instruction
d.		Click Confirm to complete the cancellation
Please note that you can only cancel an instruction that is still pending, i.e. still valid and not yet withdrawn.

Q2. Can I resend a Mobile Cash instruction?

a.		Click Manage Instructions on the Mobile Cash menu
b.		Select the Mobile Cash Instruction you wish to resend
c.		Click Resend Instruction
d.		Click Confirm to complete the cancellation
Please note that you can only resend a pending instruction and you can only resend it once.

Q1. What can I do under this feature?
This feature displays the status of your transactions (bill payment, funds transfer, mobile cash, etc) performed by UOB Mobile up to the last 90 days. Transaction status reflected are either Pending, In-Progress, Successful or Failed.

Q2. How do I view the details of the transaction?
For more details on any specific transaction, simply click on the “Status” of the transaction.

Q1. What can I do with this feature?
This feature allows you to buy Insure & Travel, a travel insurance distributed by United Overseas Bank. Insure & Travel is a comprehensive travel insurance package designed specially to meet your needs when you are travelling overseas. This travel insurance is underwritten by United Overseas Insurance Limited (Reg. No. 197100152R).

Q2. I am leaving for my trip tomorrow. Can I still apply for Insure & Travel?
You can apply for Insure & Travel as long as you have not left Singapore. The Insurer’s acceptance of the application is based on your agreement to the standard terms, conditions and eligibility criteria stated on the Insure & Travel website AND the successful collection of the premium prior to the commencement of the trip.

Q3. I have applied for Insure & Travel via UOB Mobile. How do I know if it is accepted?
The Insurer’s acceptance of the application is based on your agreement to the standard terms, conditions and eligibility criteria stated on the Insure & Travel website AND the successful collection of premium prior to the commencement of the trip.

When you click on the Submit button on the Application Page and the Confirm button on the Confirmation Page AND the premium is successfully deducted from your selected account, you are covered under Insure & Travel.

You are given a Transaction Reference and Cert ID as an acknowledgement of your application. Do take note of the Transaction Reference for future correspondences with the Bank.

Q4. I am a foreigner. Can I apply for Insure & Travel?
Yes, you can apply for Insure & Travel provided that you are domiciled in Singapore and hold a valid employment pass or work permit. The trip must commence from and end in Singapore within the Period of Insurance.

Q5. I would like to cover my family members. Do I have to buy individual plans for each of my family members?
Insure & Travel offers Family plans as well. The Family plans covers you and/or your spouse AND any number of legitimate child(ren). The Family Plan does not cover other family members such as your parent(s), parent(s)-in-law or your siblings. However, you can separately buy Individual Plan(s) for this group of family members on their behalf.

Q6. What is the definition of “Child” for Insure & Travel?
“Child” is defined as a fully dependent child under 18 years old, or of up to 23 years old who is studying full-time in a recognised institution of higher learning and is not married nor in employment at the time of purchase of this insurance.

Q7. Must I be travelling on the same trip in order to apply for Insure & Travel for my friends/family members?
You can apply for Insure & Travel for your friends/family members on their behalf, regardless of whether you are travelling with them on the same trip.

Insure & Travel accepts up to a maximum of six persons per policy and those who are covered under the same policy must be travelling on the same trip.

Q8. How many days in advance should I apply for travel insurance?
Once you have paid at least the deposit for your travel package, you can apply for Insure & Travel. Your application must be made before your departure from Singapore.

Q9. I have to shorten/cancel my trip, can I get refund of the premium?
There will be no refund of the premium in the event that you shorten/cancel your trip.

Q10. I need to extend my trip, how do I extend my cover?
You can call the Insure & Travel 24-hour hotline at 6222 7737 to extend the period of cover. Please note that the extension of your trip is only allowed during the Period of Insurance.

Q11. I have provided certain information incorrectly in my submission of my online application. What should I do?
You can call the Insure & Travel 24-hour hotline at 6222 7737 to make amendments to your policy. Please quote the Transaction Reference and Cert ID when amending your policy. The Insurer will then pass an endorsement to confirm the amendment.

Please note that amendments must be made prior to your departure for the trip.

Q12. Does Insure & Travel cover pre-existing conditions?
Pre-existing conditions are not covered under Insure & Travel.

A pre-existing condition refers to any injury, illness or condition for which treatment or medication or advice or diagnosis has been sought or received during the 12 months prior to the commencement of this insurance.

A pre-existing condition also refers to a condition which was known by you or the Insured Person to exist prior to the commencement of this insurance, whether or not treatment or medication or advice or diagnosis was sought or received.

Q1. What can I do with this feature?
This is a line of credit feature. You can use it to pay for a special occasion, take a well-deserved holiday or simply pay off your outstanding balances with other banks’ credit card or line of credit.

Q2. Am I eligible to apply for UOB CashPlus/Credit Cards Funds Transfer Promotion?
The Promotion is open to any customer whose account is in good standing as determined by the Bank at its sole discretion. The Promotion is available to UOB CashPlus and Credit Card account holders with an annual income of at least S$30,000 per annum at the point of UOB CashPlus and Credit Card application respectively.

Q3. What is the maximum funds transfer amount I may be eligible for?
The minimum funds transfer amount is at S$500 rounded off to the nearest dollar. The maximum funds transfer amount must not exceed your available credit limit at the time of the application.

Q4. Can I transfer the funds to a UOB account with an overdraft facility?
No, you may transfer the funds to any of your UOB account (except UOB Credit Card account or UOB account with an overdraft facility) or your other bank account.

Q5. Can I apply for funds transfer from my CashPlus account to a third party account?
No, funds transfer can only be credited strictly to your own personal account.

Q6. Can I apply for funds transfer from my CashPlus account in foreign currencies?
No, funds transfer is only applicable in Singapore Dollar with a minimum transfer amount of S$500 rounded off to the nearest dollar.

Q7. How many fund transfers can I request under this promotion?
There is no limit on the number of funds transfer requests, as long as the funds transfer amount together with processing fees debited (if any) is within your account available credit limit.

Q8. Any documents needed in order to apply for funds transfer feature?
No, you need not submit any documentation.

Q9. Can I cancel my Funds Transfer request after I click on the submit button?
You may want to contact our Call Centre to check the status of your Funds Transfer request. This is because no cancellation or change of transfer amount will be allowed once the Bank has approved the Funds Transfer request.

Q10. How long will it take to process my funds transfer request?
Please allow a minimum of five business days for your funds transfer request to be processed. An approved letter will be sent to you once your request has been approved.

Q11. Are the promotional interest rates applicable for credit balances transferred from my CashPlus/Credit Card account?
The promotional interest rate is applicable only to the Approved Amount and not to existing outstanding balances or amounts subsequently incurred on the Applicant's Account.

Q12. The funds transfer amount that I applied for is different from the actual amount that has been debited from my CashPlus/Credit Card account. Why is this so?
Should the funds transfer amount that you request to transfer, together with any processing fee charged (if any), exceed the available credit limit on your CashPlus/Credit Card account at the time of the application, the approved funds transfer amount to be transferred will be determined by the Bank at its sole discretion and its decision shall be final and binding.

Q13. How will the processing fee be charged?
Upon the approval of your funds transfer application, the processing fee will be charged together with your approved funds transfer amount.

An approval letter will be sent to you, informing you of the total approved funds transfer amount and the processing fee charged. It will also be reflected in your next statement of account.

Q14. How do you derive the effective interest rate?
Effective interest rate is calculated based on an approved funds transfer amount of S$5000 with 3% minimum payment and full payment of the funds transfer amount outstanding at the end of the promotional period. It is subject to compounding if the monthly finance charges are not paid in full.

Q15. How will I know that the crediting account has been credited?
You may check or account for the funds transfer amount. There will be an approval letter sent to you on the total approved funds transfer amount and the processing fee charged.

Q16. If I apply for a funds transfer for 6 months and subsequently pay up the outstanding within the next 1 to 5 months from the date application, will I still enjoy the promotional interest rate for the rest of the promotional period?
No. The promotional interest rate is applicable only to the approved amount, and is valid from the date the Bank approves the funds transfer request and ends when the approved amount is fully paid or on the last day of the promotional tenor, whichever is earlier.

Q17. When I make a payment, do I need to specify which outstanding I need to pay off?
All payments received by the Bank shall be applied in any manner or order of priority at the Bank's sole discretion notwithstanding any requests of appropriation by the Applicant or any other person making such payment on behalf of the Applicant. The Bank has the absolute right to apply payments received by it in the following manner:

For CashPlus Funds Transfer:

1. All outstanding interest in respect of the Account;
2. All outstanding fees (including annual fee, late charges and any other fee (except the fees stated in Clause 15(c) herein) in relation to the Account);
3. All outstanding Funds Transfer balances and corresponding fees payable from the lowest to the highest promotional interest rate; and
4. All other outstanding balances (including excess and within limit utilisation). Payment application made by the Bank as stipulated above shall reduce the amount of this Funds Transfer request.

For Credit Card Funds Transfer:

1. All unpaid interest, fees and charges, outstanding Funds Transfer balances shown in any previous statement(s) of account(s).
2. All unpaid interest, fees and charges, outstanding Funds Transfer balances shown in the current statement of account(s).

Payments made to the Account in the Applicant's UOB Credit Card account will reduce the most recent outstanding Funds Transfer amount transferred pursuant to this Promotion (after it has been reflected in the Applicant's statement of account) before reducing any other outstanding Funds Transfer amount or existing balances or amounts subsequently incurred.

Q18. Is there a penalty if I pay in full before the Funds Transfer expiry?
No. But please note that the promotional interest rate will not be applicable to any subsequent withdrawals.

Q19. Will the Bank notify me upon the expiry of the promotional interest rate?
You will be notified of the expiry date of the promotional interest rate you applied for via the approved funds transfer letter which you will receive upon successful funds transfer application.

Q20. What will happen if the funds transfer expires?
The prevailing interest rate will apply thereafter.

Q21. Will I be entitled to any of the UNI$ or Cash Rewards for doing Funds Transfer?
Funds Transfer amounts are not eligible for UNI$, SMART$, Cash Rewards, KrisFlyer, Asia Miles and Cash Rebates.

Q22. Is there a number to call if I need to check on my Funds Transfer request?
Yes, you may contact our 24-hour hotline at 1800 222 2121.

Q1. What is the difference between Messages & Inbox?
In messages, you receive general notices from UOB such as service maintenance notifications, as well as promotions from UOB. In Inbox, you will receive special exclusive promotions from UOB that are relevant to you.

Q1. How can I access Messages?
You can either access it from the pre-login homepage menu or click on the Messages icon on the shortcut bar below

Q2. How do I know when I have unread messages?

There are 2 ways you can tell when you have new messages:
a.		A pop-up notice will appear when you first start up UOB Mobile
b.		A small ‘medallion’ with the number of unread messages on the Messages shortcut icon

Q3. How do I view my messages?
Click on View Messages on the Messages menu screen

Q4. Can I delete messages?
Yes you can. To delete a message, click Edit, select the messages you wish to delete and click Delete.

Please note that once deleted, you will not be able to retrieve the same message again.

Q5. What are Location-based Messages?
Location-based messages are notices that are pushed into your mobile phone when you are within the vicinity of a specific location, eg. a shopping centre.

Q6. How can I subscribe/unsubscribe to this service?
To subscribe or unsubscribe from this service, click Settings on the Messages menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Messages as well as the Location Based Messages services.

Please note that if the location-based messages feature is turn off in your mobile phone settings, you will not be able to receive any location-based messages even if you subscribe to it in UOB Mobile.

Q7. How can I access Inbox?
You can either access it from the post-login homepage menu or click on the Inbox icon on the shortcut bar below.

Please note that Inbox is only available after you have logged into UOB Mobile.

Q8. How do I know when I have unread Inbox mails?

There are 2 ways you can tell when you have new Inbox mails:
a.		A pop-up notice will appear when you first start up UOB Mobile
b.		A small ‘medallion’ with the number of unread Inbox on the Inbox shortcut icon

Q9. How do I view my Inbox?
Click on View Inbox on the Inbox menu screen

Q10. Can I delete a message from my Inbox?
Yes you can. To delete a message, click Edit, select the message you wish to delete and click Delete.

Please note that once deleted, you will not be able to retrieve the same message again.

Q11. How can I subscribe/unsubscribe to this service?
To subscribe or unsubscribe from this service, click Settings on the Inbox menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Inbox service.

Q1. What is the Locate function?
The locate function is an mobile directory that puts the locations of UOB facilities (ATMs and Branches), as well as merchants participating in UOB Card Promotions in Singapore, right at your fingertips.

Q2. What is the ATM/Branch Locator?
The ATM/Branch locator functions allows you to find the location of every UOB Branch, ATM, Cash Deposit Machine and Passbook Update Machine in Singapore.

By clicking on the top bar, you can toggle your search results between the different types of UOB facilities.

I. Search Nearby – the results will display the list of nearest UOB facilities closest to your current location.
		i. Click on Map to view the results in a map view ii. Click on AR to view the results in Augmented Reality view iii. Click on Range to change your preferred search radius. The default search radius is 500m and you can extend it up to 2km iv. Click on Refresh if you wish to refresh the search results, especially if you have changed your location within the last 5 minutes
II. Search by Keywords – allows you to search by keywords such as street names and postal codes.
		i. Select the type of UOB facility you wish to search for from the top bar ii. Enter the keywords and click Search iii. Click on the UOB facility to view it in the map view in details iv. Click on Directions to view the directions on how to get to the selected UOB facility v. Click on Street View to view the general vicinity of the UOB facility at street level
III. Search by Location – allows you to search by the regions & areas in Singapore
		i. Select the region you wish to search in the top bar ii. Narrow down your search by selecting the area within the region iii. Select the type of UOB facility you wish to search for from the top bar iv. Click on the UOB facility to view it in the map view in details v. Click on Directions to view the directions on how to get to the selected UOB facility vi. Click on Street View to view the general vicinity of the UOB facility at street level

Q3. What is the Merchant Locator?

I. Latest Promotion – displays merchant offering promotions to UOB Credit Cardmembers that are newly listed in the past 30 days.
II. Search Nearby – the results will display the list of nearest merchants offering promotions to UOB Credit Cardmembers closest to your current location.
		i. Click on Map to view the results in a map view ii. Click on AR to view the results in Augmented Reality view iii. Click on Range to change your preferred search radius. The default search radius is 500m and you can extend it up to 2km iv. Click on Refresh if you wish to refresh the search results, especially if you have changed your location within the last 5 minutes
III. Search by Keywords – allows you to search by keywords such as street names and postal codes.
		i. Enter the keywords and click Search ii. Click on the merchant to view it in the map view in details iii. Click on Directions to view the directions on how to get to the selected UOB facility iv. Click on Street View to view the general vicinity of the UOB facility at street level
IV. Search by Categories
		i. Select the type of merchant you wish to view ii. Select the sub-category of merchant type you wish to view iii. Select the merchant to view the promotion on offer in details
V. Viewing Merchant promotion details
		i. Click on merchant to view the promotion in details ii. To view the address of participating merchant outlet(s), click on All Outlets iii. Click on the desired outlet to view it in the map view iv. Click on Directions to view the directions on how to get to the selected outlet v. Click on Street View to view the general vicinity of the outlet at street level
VI. Sharing your favourite promotions – you may now share your favourite UOB Credit Card promotions with your family & friends via Facebook, Twitter & Email.
i.		Sharing by Facebook Wall Posting
		1. Click on the Facebook ‘Share’ button 2. Log into your Facebook account 3. Enter your message that you wish to post to your wall and click Publish. If you do not wish to share, click on Skip. 4. Please note that you will need to have a valid Facebook account & Internet Broadband connection (3G or WIFI) to share.
ii.		Sharing by Twitter
		1. Click on the ‘Tweet” button 2. Log in to your Twitter account 3. You can edit your message before tweeting. Once ready, click Send to Twitter. If you do not wish to share, click on Cancel. 4. Please note that you will need to have a valid Twitter account & Internet connection (3G or WIFI) to share.
iii.		Sharing by Email
		1. Click on the Envelope button 2. You can update the ‘To:/CC:/BCC: list by either entering the email address directly or select from your contact list by clicking on the + button 3. You may amend the subject header and also the email body. Once you are ready, click on the Send button. If you do not wish to share, click on the Cancel button 4. Please note that you will need to configure a valid email account in your phone & Internet connection (3G or WIFI) to share.

Q1. What is the Rewards function?

We have extended the UOB Island of Rewards to UOB Mobile, allowing you to redeem your UNI$ points for vouchers of some of the best known brands, anytime, anywhere.

Q2. How do I know what’s my UNI$ point balance?

Simply log in using your 16-digit UOB Credit Card number and the Name on your credit card. Once authenticated, the screen will show your available UNI$ point balance. You can proceed to redeem by browsing through items by Category or by UNI$ points.

Q3. What happens after I perform a redemption on UOB Mobile?

The items you have redeemed will be processed and the Rewards Voucher(s) will be mailed to you according to the mailing address for that credit card. Please allow a minimum of 1 week for the vouchers to be delivered.

For KrisFlyer miles redemption, please allow 1 week for processing of your request. For Asia Miles redemption, please allow 4-6 weeks for processing of your request.

Q4. How do I browse for redemption items?

You can browse redemption items either by Category or by UNI$ points.

For Category browsing, tap on Rewards > By Category. Category listings are Rewards Specials, Instant Rewards, Retail Therapy, Dining Delights, Leisure, Getaways and Luxury Indulgences.

Alternatively, you can browse items within a specific UNI$ points range. For UNI$ point browsing, tap on Rewards > By UNI$ > enter the UNI$ points From and To range.

Q5. How do I redeem for an item on UOB Mobile?

When you find the rewards item of your choice, simply enter the quantity of the rewards items you want to redeem, subject to your UNI$ points balance. Tap on Redeem, review your items and tap on Confirm to complete the redemption process.

Q6. How do I pay the cash portion for a partial redemption?

The cash portion for a partial redemption is automatically billed to your UOB Card Account that was used to redeem the item of your choice.

Q7. Can I request to cancel or replace the Vouchers?

We regret that cancellation or replacement of Rewards Vouchers will not be accepted once you have confirmed the redemption. A $10 administrative fee per voucher will apply for each voucher replacement.

Q1. What is the Ticketing app?

The UOB Ticketing app provides convenience for UOB cardholders to book and pay for Cathay movie tickets online.

Q2. What can I do with the UOB Ticketing app?

With this app, you are able to check what movies are showing at Cathay cinemas and availability of seats. However, only UOB cardholders are able to book and purchase movie tickets.

Q3. Where can I download the UOB Ticketing app?

The UOB Ticketing app can be downloaded from the Apple iTunes App Store or the Google Play website.

Q4. What are the platforms supported by the UOB Ticketing app?
UOB Ticketing is optimised for iOS version 3.1.3 and above and Android version 2.3.0 and above.

Q1. What can I do under this feature?

This feature allows you to personalise your Account Summary page and select up to a maximum of three accounts to be displayed on your Homepage.

Q2. One of my accounts is not reflected in here. What should I do?

If your account is not reflected in the Account Summary view, check that the account is linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu.

Once the account is linked, you will need to personalise your Account Summary page view to show the account by clicking on Manage Account Summary View from the Settings & Services > Account Services menu.

Q3. How do I hide my account from view on the Account Summary page?

You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.

If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu

Please note that the delinked account number will continue to be reflected on “Link Accounts” page.

Q1. What can I do under “Link Accounts” and “Delink Accounts”?

“Link Accounts” allow you to link your personal UOB accounts to UOB Mobile for viewing or to perform online transactions. If you intend to access your bank account via UOB Mobile, you will need to ensure that the account is linked. Otherwise, simply delink the account.

Note that Joint UOB Asset Management (UOBAM) and Joint-AND accounts cannot be linked.

Q2. Will the account number be reflected in UOB Mobile after I have delinked it?

If you have delinked your account, the account number will only be reflected in the “Link Accounts” page. The delinked account will not be reflected in Account Summary, Bill Payment and other pages.

Q1. What can I do under this feature?

This feature allows you to create a label for your account.

Note that this is for your personal reference when you use UOB Mobile and will not be reflected in your statement of account.

Q2. How often can I change my Account Alias?

You may update your Account Alias anytime.

Q1. What can I do with this feature?

This feature shows you the various transaction limits. You will be able to set the limits for applicable transactions by selecting the respective dropdown list.

Q2. When will the change of limits take effect?

Upon successful submission, your new limit will take effect immediately.

Q3. I have made a scheduled payment/transfer before I reduce the limit. Will the transaction be successful?

Scheduled payment/transfer that has been made before your limit reduction will still be triggered on the payment/transfer dates. However, if the amount exceeds your daily/monthly payment/transfer limit, the transaction will be unsuccessful.

You may wish to edit/delete the scheduled payment/transfer before the scheduled date. To edit/delete scheduled payment/transfer, simply click on Manage Scheduled from the Bill Payment menu.

Q4. Is 2FA required to change limits?

2FA authorisation is only required for limit increases.

Q1. What can I do under this feature?

This feature allows you to request a temporary credit limit increase for your Principal Credit Card.

Please note that supplementary cardmembers are not eligible for this feature and all temporary limit increase requests are subject to the Bank’s approval.

Q2. How long is the temporary increase valid for?

The temporary credit limit increase is valid for a period of one month.

Q3. How will I be informed if my request is approved?

Credit Card temporary limit increase approval is instant. Upon successful submission and approval of your request, an acknowledgement message and the new temporary limit (including duration) will be shown in the completion screen.

Q1. Which menu can I customise

You can customise the home page after your full access login (with 2FA).

This function allows you to rearrange the order and/or hide the menu items based on your personal preference. You can also click on the default button on the top right corner of the menu to rearrange the menu to its original state.

Q3. Can I hide and rearrange all menu items?

You can hide all items except for the Settings & Services menu item.

Q1. How often do I need to change my Password?

We recommend that you change your Password regularly.

Do ensure that you keep your Password confidential at all times and do not divulge it to anyone. Please note that UOB will never request its customers to provide, update or verify account or card information online or via email.

Visit uob.com.sg for more Privacy and Security tips.

Q2. When will the change of Password take effect?

Upon successful change of Password, you will need to use the newly changed Password for your future login.

Q3. Can I change my Username?

Please note that Username cannot be changed.

Q1. What is the Tools function?

The Tools function gives you access to the latest rates and prices from UOB, as well as a comprehensive suite of calculators for your financial needs.

Q2. How to use the Rates function?

I. Deposits – allows you to find out the latest deposit rates from UOB.
		i. Fixed Deposit - gives you the latest fixed deposit rates from UOB   1. Select Currency Type & Tenure and click Submit to display the results 2. Click Back to reselect the Currency Type & Tenure to view another rate     ii. Singapore Dollar (SGD) Deposit   1.  Click on Account Type to view the interest rates for the various Singapore Dollar denominated deposit accounts from UOB     iii. Global Currency Accounts   1.  Click on the Currency Type to view the rates of various foreign currency deposit accounts from UOB
II. Foreign Exchange – gives you the latest foreign currency exchange rates from UOB
		i. To change the Base Currency – click on the Currency Type ii. Click on the top bar to toggle between the foreign exchange rates for different banking transactions such as Money Exchange (Money Ex), Telegraphic Transfers (TT) and Overdraft (OD)
III. Gold & Silver Prices – gives you the latest Gold & Silver prices from UOB
		i. To view Paper Gold prices, click on Paper Gold Prices ii. To view Physical Gold prices, click on Physical Gold Prices iii. To view Silver Prices, click on Silver Prices
IV. Unit Trusts – displays the Unit Trusts prices available from UOB
		i. The funds are listed in alphabetical order. To search for your desired fund, please use the filter function in the top bar ii. To view your desired fund, simply click on the fund in the list

Q3. How to use the Calculators function?

I. Currency Converter
		i. Click on Base Currency to change the base currency ii. Click on the amount to enter your desired conversion amount and click on the ‘>’ button to calculate the results
II. Home Equity Finance – Lets you find out how much your property can turn into cash
		i. Complete the form Please note that the CPF Utilisation and Property Value fields are mandatory ii. Click Calculate to get the results
III. Interest –Free Loan
		i. Enter the Loan Amount ii. Select the Loan Period iii. Click Submit to calculate the Processing Fee, Monthly Instalment amount & the Approved Loan amount
IV. Financial Goal Calculator - allows you determine you how much you need to set aside to achieve your savings goal adjusted for inflation and savings rate.
		i. Complete the form ii. Click Calculate to get the results