- Account Summary
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Q1. How do I personalise my Account Summary page?
- To personalise your Account Summary page, simply click on Manage Account Summary View on the Settings & Services > Account Services > Manage Account Summary View menu.
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Q2. One of my accounts is not reflected here. What should I do?
If your account is not reflected on the Account Summary view, there may be 2 possibilities:
- It could be that the account is currently not linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu and select the account you want linked.
- Alternatively, it could be that the account is currently hidden from view. To display the account, simply click on Manage Account Summary View from the Settings & Services > Account Services menu and unhide the account.
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Q3. How do I hide my account from view on the Account Summary page?
You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.
If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu.
Please note that the delinked account number will continue to be reflected on “Link Accounts” page.
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Q4. How do I view more account details?
To view more account details or access account-related services, click on the respective account number.
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Q5. Why am I unable to view the full account information or perform online
transactions? I am currently using Enquiry Mode.
You can only perform basic balance enquiries if you have logged in using Enquiry Mode. To access your full account information or perform online transactions, simply login with your 2 Factor Authentication (2FA) Token or SMS-OTP. Click here to apply for 2FA.
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Q6. What are TCR and TDR? I am a Savings Passbook Account holder.
If your savings account contains 20 or more transactions on the 15th of each month, these transactions will be consolidated and shown as a Total Credit (TCR) and a Total Debit (TDR) entry. If the 15th of the month falls on a Sunday or a public holiday, the consolidation will take place on the last business day before the 15th.
If you wish to view the transaction details, please log on to check before the consolidation on the 15th of each month.
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Q7. What is “New Transactions Since Last Statement”? I am a UOB credit cardmember.
For Credit Card customers, “New Transactions Since Last Statement” refers to your unposted credit card transactions since your last statement.
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Q8. How do I view my Savings/Current account transaction details?
To view your account transaction details, simply click on Accounts Summary. At the Account Summary page, click on the account number (in blue) that you wish to see.
On the Savings/Current/CashPlus Details page, you can view the account balance and transaction details.
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Q9. How do I view my credit card statement and pay card bill?
From Account Summary page, click on the credit card number (in blue) of the credit card you wish to see.
On the Credit Card Balance page, you can view your credit card balance and statement details or pay credit card bill by clicking on the “Pay Credit Card Bills” at the end of the statement.
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Q10. I am a supplementary cardmember. Can I see the details of the principal card?
Principal cardmember can access information on both the Principal and Supplementary card. If you are a Supplementary cardmember, you can only access information on your own Supplementary card account.
- General
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Q1. What is UOB Mobile?
Combining the lifestyle features with banking functionalities, UOB Mobile is the one mobile platform that truly allows you to live the moment wherever, whenever.
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Q2. What is the difference between UOB Mobile & UOB Personal Internet Banking?
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Although both allows you to perform your banking transactions online, UOB Mobile is designed for ease of used on the mobile phone and PIB is designed for use on the computer/laptop.
UOB Mobile also contains several features that are useful to the user on the go such as the ability to search for the nearest UOB ATM/Branches and UOB Credit Cards merchants from your current location and also Mobile Cash, a brand new way to transfer Cash to your family & friends instantly!
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Q3. Can I log into UOB Mobile if I am a UOB Personal Internet Banking Customer?
Yes you can because UOB Mobile and PIB shares a common login username and password. If you are an existing PIB customer, you can log into UOB Mobile right away!
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Q4. Where can I download UOB Mobile?
Currently, UOB Mobile application is only available for iPhone/iPad. You can download the UOB Mobile application from the Apple iTunes AppStore.
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Q5. What are the phones supported by UOB Mobile?
For the iPhone application version, UOB Mobile Is optimised for iPhone 4 & iPhone 3GS running on iOS 4.2.1 & iOS 3.1.3.
For the Mobile Web version, UOB Mobile is optimised for Samsung Galaxy S, HTC Desire and Sony Ericsson Xperia X on Android OS 2.1.
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Q6. What is the difference between the iPhone version and the web browser version
The iPhone application version delivers a fuller and richer customer experience compared to the mobile web version. However, in terms of security, both are just as secured.
Due to the limitations of the mobile browser format, the following functions are not available:
- Search Nearby in both the Merchant and ATM/Branches Locate functions
- Map, Directions & Street Views are also not available in the Locate function for both Merchant & ATM/Branchers
- Messages including location based message service
- Bill Payment
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Add Payee
- Q1. What is a Payee/Billing Organisation?
It is the company/organisation that you wish to make payment to. To view the list of our participating billing organisations, simply click on the icon next to the “Billing Organisation” field.
Q2. What can I do with this feature?This feature allows you to add companies/organisations (billing organisation) that you wish to make a bill payment to.
Once you have added the payee successfully, you may proceed to make payment or add another payee by clicking on “Make A Payment To This Payee” or “Add Another Payee” button.
Q3. What is a “Biller Alias”?This field allows you to label your bill payment arrangement for future reference. Do note that it is for online reference only and the description will not be shown in account statements.
Q4. What should I indicate as the “Bill Reference number”?The bill reference number is unique to your account with the biller organisation. You should refer to the bill/payment advice sent by them. If you are unsure of the bill reference number to use, please contact the company/organisation.
Q5. Can I make payment to other companies/organisations that are currently not listed as your participating billing organisations?You are only able to make payments to our participating billing organisation listed on UOB Personal Internet Banking. If the company/organisation is not listed, please contact them for other modes of payment. p>
- Q1. What is a Payee/Billing Organisation?
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Manage Payees
Q1. What can I do with this feature?This feature allows you to view, edit Biller Alias, or delete the bill payment payee. p>
Q2. I have entered an incorrect bill payment reference number. What should I do?If you have entered incorrect bill payment details, simply delete the incorrect setup and add a new payee. p>
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Pay Bill
- Q1. What can I do with this feature?
This feature allows you to pay companies/organisations. You can perform immediate, future dated and recurring bill payments to our participating billing organisations. p>
You can also schedule payments up to one year in advance on a weekly, monthly, quarterly or half-yearly basis. p>
Q2. What do I need to perform a bill payment via UOB Personal Internet Banking (PIB)?You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, CashPlus Account) linked to UOB Personal Internet Banking. p>
Q3. What is the difference between “Pay Credit Card Bills ” and “Pay Bill”?“Pay Bill” allows you to perform payments to the billing organisation which you have added as payee.
“Pay Credit Card Bills” allows you to perform payments to your own UOB Credit Cards without adding it as payee.
Q4. Can I make payment using my foreign currency account?Only local currency (SGD) is available for Bill Payment. p>
Q5. What is the default bill payment limit?The default monthly Bill Payment limit is S$20,000. For Privilege/Private Banking customers, the default monthly limit is S$50,000.
Q6. How do I know what is my remaining Bill Payment limit for the month?The remaining limit is stated at the step 4 of “Pay Bill” before you enter the payment amount
Q7. How do I increase/reduce my current bill payment limit?To change your limit, simply click on Settings & Services >Account Services >Change Limit on the home page post login.
Q8. Is the monthly limit applicable for future dated or scheduled payments?Monthly limit will apply to every scheduled payment for the calendar month. For example, if you schedule a 3-month recurring payment of S$100 in January, your monthly limit for January, February and March will be reduced by S$100 respectively.
Q9. How do I know if the payment is successful?You will be able to view the status of payment made on the “Online Transaction Status ” page. To check the status, simply click on Bill Payment > Online Transaction Status menu. You can only view the details up to the last 90 days.
Additionally, you may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email for scheduled bill payment status. To register your contact details, simply click on Settings & Services > UniAlerts Services followed by “UniAlerts Subscription” to subscribe to the alerts.
Q10. When will the billing organisation/company receive my payments?For payment that fall on a business day, the billing organisation will be advised of the payment the next business day. p>
Bill payments submitted after 10.00pm or payment dates that fall on a Sunday and public holidays will be treated as the new business day’s transactions and the billing organisation will be advised of the payment on the business day thereafter. p>
- Q1. What can I do with this feature?
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Pay Credit Card Bills
Q1. What can I do with this feature?This feature allows you to pay your UOB Credit Cards bills without having to add them as payee.
Q2. Can I set up a recurring payment using “Pay Credit Card Bill”?To schedule a recurring payment, please use “Pay Bill” instead. If you have not added your UOB Credit Card as your payee, simply click on Add Payee from the Bill Payment menu. p>
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Manage Scheduled Payment
Q1. What can I do with this feature?This feature allows you to view and edit/delete your future-dated and recurring payment arrangements. You can change the payment date, amount and bill comment field of your recurring payment. p>
Note that you will need to delete/amend the scheduled payment at least one working day in advance of the payment date as you will not be able to delete/amend payment scheduled for the same day. p>
Q2. The UOB account that I have nominated for recurring payment is closed. What should I do?
If you have scheduled a future-dated/recurring payment with an invalid debiting account, simply delete the existing bill payment arrangement and set up a new one. p>
Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day. p>
Q3. My billing reference number with the company has changed. What should I do?You will need to delete the existing payee and any scheduled future-dated/recurring payment to the payee and set up a new one. p>
Note that you will need to delete the scheduled payment at least one working day in advance of the payment date as you will not be able to delete payment scheduled for the same day. p>
- Funds Transfer
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Add Payee
Q1. What is a Payee?A Payee is the person receiving the funds. p>
Q2. What can I do with this feature?This feature allows you to add the payee that you wish to make a funds transfer to. p>
Q3. Who can I transfer funds to?You can transfer between your own UOB Savings/Current accounts, from your UOB Savings/Current accounts to a third-party UOB Savings/Current account or another bank’s account in SGD. p>
Q4. What is a “Payee Bank”?This field refers to your payee’s (beneficiary) bank. If in doubt of the correct bank to select, please contact your payee (beneficiary) for the Payee Bank Code. p>
Q5. What is a “Payee Branch”?This field refers to your payee’s (beneficiary) branch. If in doubt of the correct branch to select, please contact your payee (beneficiary) or payee’s (beneficiary’s) bank for the Payee Branch Code. p>
Note that this field is not required if you are transferring funds to a UOB Saving/Current account. p>
Q6. What is a “Payee Name”?This field is a short description label for your payee.
Note that this is for your personal reference within UOB Mobile and will not be displayed in your or your payee’s account statements.
Q7. I do not have my mobile phone/Token device to authorise the transaction. How do I authorise the pending payee in my next login?To authorise pending authorisation payee, simply click on Manage Payees from the Funds Transfer menu. You will be able to view your list of Authorised and Pending Authorisation Payee here.
Under Pending Authorisation Payee list, click on the beneficiary name to authorise the beneficiary. Once authorised, you may click on “Make A Transfer To This Payee” button to perform the transfer.
Note that all funds transfer payees not authorised after three calendar days will be removed from “Manage Payees” page.
Q8. I have entered an incorrect payee crediting account/bank code/branch code. What should I do?If you have entered incorrect payee details, please delete the incorrect payee setup and any scheduled future-dated/recurring transfer to the payee and set up a new one. p>
Note that 2FA authentication will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day. p>
Q9. How do I delete a payee?To delete pending/authorised payee, simply click on Manage Payees from the Funds Transfer menu.
Q10. I would like to transfer funds between my linked UOB accounts. Am I required to set up the arrangement?You are not required to add payee if both your UOB accounts are currently linked to UOB Mobile. To perform the transfer, simply click on Make Transfer from the Funds Transfer menu.
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Manage Payees
Q1. What can I do with this feature?This feature allows you to view, edit authorised Payee Name, authorise pending funds transfer payee or delete funds transfer payee.
Note that 2FA authentication will be required to add a new funds transfer payee.
Q2. I have entered an incorrect payee crediting account/bank code/branch code. What should I do?If you have entered incorrect payee details, please delete the incorrect payee setup and any scheduled future-dated/recurring transfer to the payee and set up a new one. p>
Note that 2FA authentication will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day. p>
Q3. I have set up a funds transfer arrangement scheduled for transfer today. Can I delete the arrangement?No. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day.
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Make Transfer
Q1. What can I do with this feature?This feature allows you to perform immediate, recurring and future-dated funds transfer between your own linked UOB accounts, to a third-party UOB account or another bank’s account. You can schedule transfers up to 1 year in advance on a weekly, monthly, quarterly or half-yearly basis. p>
For transfers to a third-party UPB account of another bank’s account, please set up the funds transfer payee under “Add Payee”. Note that 2FA authentication will be required to add a new funds transfer payee. p>
Q2. What do I need to perform funds transfer via UOB Mobile?You will need to have an existing Savings/Current account (Savings, TX, Uniplus, Campus, Current, i-Account, FlexiDeposit, Global Currency, CashPlus Account) linked to UOB Personal Internet Banking.
You are also able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).
Note: 1. There is no maximum limit for Funds Transfer between your Own UOB accounts. The default Funds Transfer to Other UOB accounts and Other Bank’s account daily limit is S$5,000. For Privilege/Private Banking customers, the default daily limit is S$10,000. 2. If you require an increase, simply click on Customer Service > Change Limits from the left navigation menu to change your limits. You may request up to S$10,000 daily limit. For Privilege/Private Banking customers, you may request up to S$20,000 daily limit. 3. Funds Transfer from a Credit Card account will be treated as Cash Advance and the following charges applies:
- Cash Advance amount is pegged to 75% of your credit limit or available credit limit (whichever is lower).
- Interest will be charged on a daily basis at 2% per month from the date of each Cash Advance transaction until the date full payment is made.
- A Cash Advance fee of 5% of the transaction amount or S$15 (whichever is greater) applies for each Cash Advance transaction, and will be charged to your UOB Credit Card.4. Funds Transfer to other Banks submitted after 3.30pm will be treated as the next business day’s transaction. Please allow 2 to 3 business days for the payee bank to process the transfer. 5. Funds Transfer to UOB account performed after 10pm or on Sunday and public holidays will be reflected as the next business day’s transaction in your debiting account statement.
6. Foreign currency exchange rate shown is indicative. Transfers made to an account of different currency on the same day after 6 pm (Monday - Friday) or on Saturday, Sunday and public holidays will be treated as the next business day’s transaction. 7. The foreign currency rate applicable will be based on the Bank’s prevailing exchange rate as of the date and time of processing. Your transaction will be rejected if: a. The actual exchange rate is MORE than the tolerance rate indicated for the following transfer scenarios:
- Transfer from SGD account to foreign currency account
- Transfer from foreign currency account (except NZD, AUD, EUR and GBP account) to USD account
- Transfer from USD account to NZD, AUD, EUR or GBP account
b. The actual exchange rate is LESS than the tolerance rate indicated for the following transfer scenarios:
- Transfer from foreign currency account to SGD account
- Transfer from NZD, AUD, EUR or GBP account to USD account
- Transfer from USD account to foreign currency account (except NZD, AUD, EUR and GBP account)8. Incoming Funds Transfer is only applicable for transfer to UOB Account (in SGD only). Please allow 4 to 5 business day’s for the nominated Bank to process the transfer. 9. Funds Transfer is not applicable to/from any Fixed Deposit Account(s).
Q3. What is the default funds transfer limit? Can I increase/decrease the limit?There is no maximum limit for funds transfer between your own UOB accounts. The default daily limit allowed for funds transfer to Other UOB accounts and Other Bank’s account is S$5,000. For Privilege/Private Banking customers, the default daily limit is S$10,000.
If you require an increase, simply click on Change Limits from the Settings & Services > Account Services menu to change your limit. You may request up to S$10,000 daily limit. For Privilege/Private Banking customers, you may request up to S$20,000 daily limit.
Q4. How do I know my remaining funds transfer limit for the day?The remaining limit is stated at the beginning of “Make Transfer” page. p>
Q5. How do I increase/reduce my current funds transfer limit?
To change your limit, simply click on Change Limits from the Settings & Services > Account Services menu.
Q6. Can I transfer funds in foreign currency?You are able to perform funds transfer in foreign currency if the debiting or crediting account is either a SGD or USD account. p>
Note that foreign currency funds transfer is only applicable for immediate transfers between UOB accounts. p>
Q7. What is the exchange rate used for transfer in foreign currency?The foreign currency rate will be based on the Bank’s prevailing exchange rate as of the date and time of processing by the Bank. p>
Q8. What is the exchange rate used for transfer in foreign currency?Yes. You are able to transfer funds from your UOB Principal Credit Card to a SGD deposit account (own UOB deposit account, third-party UOB deposit account and other bank’s deposit account).
Funds Transfer from Credit Card account to line of credit accounts (eg: CashPlus) and other Credit Card accounts are not allowed.
Note that funds transfer from a Credit Card account will be treated as Credit Card Cash Advance and the following charges apply:
- Cash Advance amount is pegged to 75% of your credit limit or available credit limit (whichever is lower).
- Interest will be charged on a daily basis at 2% per month from the date of each Cash Advance transaction until the date full payment is made.
- A Cash Advance fee of 5% of the transaction amount or S$15 (whichever is greater) applies for each Cash Advance transaction, and will be charged to your UOB Credit Card.
Q9. When will the payee receive the funds?SGD funds transfer between UOB accounts is immediate. Funds transfer to other banks submitted after 3.30pm will be treated as the next business day’s transaction. Please allow two to three business days for the funds to reach the designated account. p>
Transfers made to an account of different currency between 6pm to 10.30am (Monday – Friday) or on Saturday, Sunday and public holidays will be treated as the next business day’s transaction. p>
Q10. When will the payee receive the funds?To check the status of your funds transfer, simply click on Online Transaction Status from the Funds Transfer menu. You can view the details up to the last 90 days.
You may also subscribe to UniAlerts, a value-added service that alerts you on your account activities via SMS or email. Simply click on Settings & Services > UniAlerts Services > UniAlerts Subscription from the left navigation menu to view the alerts available for subscription.
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Manage Scheduled Transfer
Q1. What can I do with this feature?This feature allows you to view or delete your future-dated and recurring transfer arrangements. You can also change the transfer date, amount and initial field of your scheduled transfers. p>
Note that you will need to delete/amend the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete/amend transfers scheduled for the same day. p>
Q2. I have scheduled a transfer to a payee account that has closed. How do I change the crediting account?Please delete the existing payee and any scheduled future-dated/recurring transfer to the payee and set up a new one. p>
Note that 2FA authentication will be required to add a new funds transfer payee. You will need to delete the scheduled transfer arrangement at least one working day in advance of the transfer date as you will not be able to delete transfers scheduled for the same day. p>
- Mobile Cash
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Send Mobile Cash
Q1. What is Mobile Cash?Mobile Cash is a brand new way to transfer cash instantly from UOB! With Mobile Cash, you can transfer cash directly into the hands of your friends and family (recipient) via the mobile phone. p>
Mobile Cash works by sending an SMS to your intended recipient upon your authorisation. This SMS allows your recipient to withdrawal the funds you had transferred in the form of cash at any UOB ATMs in Singapore without the need of an UOB ATM card! p>
Q2. How do I send Mobile Cash?i. Click Mobile Cash on the homepage after full access login (2FA) ii. Click Send Mobile Cash iii. Select Debiting Account iv. Enter Withdrawal Amount v. Enter Recipient Mobile Number vi Enter Withdrawal Password vii. Confirm Withdrawal Password viii. Enter Sender’s Initial ix. Click Submit x. Click Confirm upon verifying your entries xi. Contact your recipient and inform them of the Withdrawal Password as it is not displayed in the instruction SMS sent for security reason.
Q3. How often can I send Mobile Cash?You may send up to 5 Mobile Cash instructions per day. p>
Q4. How much money can I send via Mobile Cash?You can send a minimum of S$10 up to a maximum of S$1,000 per day. p>
Q5. What is the Withdrawal Password?The withdrawal password is a 6-digit password that authorises your re p>
Q6. What is the Sender’s Initial?This is the how you can identify yourself to your intended recipient in the instruction SMS. p>
Q7. Who can I send Mobile Cash to?You can send Mobile Cash to any recipients with a Singapore registered mobile phone. p>
Q8. How long is the Mobile Cash Instruction valid for?Each Mobile Cash instruction is valid for 1 day upon which it will expire and the earmark on the designated withdrawal amount in your debiting account will be released. This earmark will be release within 48 hours. p>
Q9. Why is there an earmark on the withdrawal amount in my debiting account?The earmark is there to ensure that your recipient is able to withdraw the amount that you had transferred via Mobile Cash. p>
The earmark will be released within 48 hours upon expiry of the Mobile Cash instruction. p>
Q10. What should I do if I send Mobile Cash to the wrong person?You can cancel the instruction immediately in Manage Instruction menu and recreate a new instruction to send Mobile Cash to your intended recipient.
Q11. How long does it take for Mobile Cash to be processed?Mobile Cash is processing is almost instant. Upon approval, the recipient can withdraw the cash from any UOB ATM in Singapore.
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Withdrawing Mobile Cash
Q1. How do I withdraw Mobile Cash?
a. Approach any UOB ATM and press any key b. Select ‘ Mobile Cash’ c. Enter the 6 digit transaction reference number found in the instruction SMS d. Enter the 6 digit Withdrawal Password e. Enter the 6 digit One-Time-Pin sent to your mobile phone f. Collect the Cash
Q2. Where can I withdraw Mobile Cash?You may withdraw Mobile Cash at any UOB ATM in Singapore. p>
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Manage Instructions
Q1.Can I cancel a Mobile Cash instruction?a. Click Manage Instructions on the Mobile Cash menu b. Select the Mobile Cash Instruction you wish to cancel c. Click Cancel Instruction d. Click Confirm to complete the cancellation.
Please note that you can only cancel an instruction that is still pending, i.e. still valid and not yet withdrawn.
Q2. Can I resend a Mobile Cash instruction?a. Click Manage Instructions on the Mobile Cash menu b. Select the Mobile Cash Instruction you wish to resend c. Click Resend Instruction d. Click Confirm to complete the cancellation.
Please note that you can only resend a pending instruction and you can only resend an instruction once.
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Online Transaction Status
Q1. What can I do under this feature?This feature displays the status of your bill payment, funds transfer and remittances performed via UOB Personal Internet Banking up to the last 90 days. Transaction status reflected are either Pending, In-Progress, Successful or Failed. p>
Q2. How do I view the details of the transaction?For more details on any specific transaction, simply click on the “Status” of the transaction. p>
- Messages & Inbox
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Messages & Inbox
Q1. What is the difference between Messages & Inbox?In messages, you receive general notices from UOB such as service maintenance notifications, as well as promotions from UOB. In Inbox, you will receive special exclusive promotions from UOB that are relevant you. p>
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Messages
Q1. How can I access Messages?You can either access it from the pre-login homepage menu or click on the Messages icon on the shortcut bar below
Q2. How do I know when I have unread messages?There are 2 ways you can tell when you have new messages:
a. A pop-up notice will appear when you first start up UOB Mobile b. A small ‘medallion’ with the number of unread messages on the Messages shortcut icon
Q3. How do I view my messages?Click on View Messages on the Messages menu screen
Q4. Can I delete messages?Yes you can. To delete a message, click Edit, select the messages you wish to delete and click Delete.
Please note that once deleted, you will not be able to retrieve the same message again. p>
Q5. What are Location Based Messages?Location base messages are notices that are pushed into your mobile phone when you are within the vicinity of a specific location, eg. A shopping centre. p>
Q6. How can I subscribe/unsubscribe to this service?To subscribe or unsubscribe from this service, click Settings on the Messages menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Messages as well as the Location Based Messages services. p>
Please note that if the location-based messages feature is turn off in your mobile phone settings, you will not be able to receive any location based messages even if you subscribe to it in UOB Mobile. p>
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Inbox
Q7. How can I access Inbox?You can either access it from the post-login homepage menu or click on the Inbox icon on the shortcut bar below. p>
Please note that Inbox is only available after you have logged into UOB Mobile. p>
Q8. How do I know when I have unread Inbox mails?There are 2 ways you can tell when you have new Inbox mails:
a. A pop-up notice will appear when you first start up UOB Mobile b. A small ‘medallion’ with the number of unread Inbox on the Inbox shortcut icon
Q9. How do I view my Inbox?Click on View Inbox on the Inbox menu screen p>
Q10. Can I delete Inbox?Yes you can. To delete a message, click Edit, select the Inbox you wish to delete and click Delete.
Please note that once deleted, you will not be able to retrieve the same message again.
Q11. How can I subscribe/unsubscribe to this service?To subscribe or unsubscribe from this service, click Settings on the Inbox menu to access the Settings menu. In Settings, you can choose to subscribe/unsubscribe from the UOB Inbox service.
- Locate
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Locate
Q1. What is the Locate function?The locate function is an mobile directory that puts the locations of UOB facilities (ATMs and Branches) as well as merchants participating in UOB Card Promotions in Singapore right at your fingertips. p>
Q2. What is the ATM/ Branch Locator?The ATM / Branch locator functions allows you to find out the location of every one of UOB’s branches, ATMs, Cash Deposit Machines & Passbook Update Machines in Singapore.
By clicking on the top bar, you can toggle your search results between the different types of UOB facilities.
I. Search Nearby - the results will display the list of nearest UOB facilities closest to your current location.
i. Click on Map to view the results in a map view ii. Click on AR to view the results in Augmented Reality view. iii. Click on Range to change your preferred search radius. The default search radius is 500m and you can extend it up to 2km. iv. Click on Refresh if you wish to refresh the search results, especially if you have change your location within the last 5 minutes. II. Search by Keywords – allows you to search by keywords such as street name & postal codes.
i. Select the type of UOB facility you wish to search for from the top bar ii. Enter the keywords and click Search iii. Click on the UOB facility to view it in the map view in details iv. Click on Directions to view the directions on how to get to the selected UOB facility. v. Click on Street View to view the general vicinity of the UOB facility at street level. III. Search by Location – allows you to search by the regions & areas in Singapore i. Select the region you wish to search in the top bar ii. Narrow down your search by selecting the area within the region iii. Select the type of UOB facility you wish to search for from the top bar iv. Click on the UOB facility to view it in the map view in details v. Click on Directions to view the directions on how to get to the selected UOB facility. vi. Click on Street View to view the general vicinity of the UOB facility at street level
Q3. What is the Merchant Locator?I. Latest Promotion – displays merchant offering promotions to UOB Credit Cardmembers that are newly listed in the past 30 days.
II. Search Nearby - the results will display the list of nearest merchants offering promotions to UOB Credit Cardmembers closest to your current location.
i. Click on Map to view the results in a map view ii. Click on AR to view the results in Augmented Reality view. iii. Click on Range to change your preferred search radius. The default search radius is 500m and you can extend it up to 2km. iv. Click on Refresh if you wish to refresh the search results, especially if you have change your location within the last 5 minutes. III. Search by Keywords – allows you to search by keywords such as street name & postal codes. i. Enter the keywords and click Search ii. Click on the merchant to view it in the map view in details iii. Click on Directions to view the directions on how to get to the selected UOB facility. iv. Click on Street View to view the general vicinity of the UOB facility at street level. IV. Search by Categories i. Select the type of merchant you wish to view ii. Select the sub-category of merchant type you wish to view iii. Select the merchant to view the promotion on offer in details. V. Viewing Merchant promotion details i. Click on merchant to view the promotion in details ii. To view the address of participating merchant outlet(s), click on All Outlets iii. Click on the desired outlet to view it in the map view. iv. Click on Directions to view the directions on how to get to the selected outlet. v. Click on Street View to view the general vicinity of the outlet at street level VI. Sharing your favourite promotions – you may now share your favourite UOB Credit Card promotions with your family & friends via Facebook, Twitter & Email. i. Sharing by Facebook Wall Posting 1. Click on the Facebook ‘Share’ button 2. Log into your Facebook account 3. Enter your message that you wish to post to Your Wall & Click Publish. If you do not wish to share, click on Skip. 4. Please note that you will need to have a valid Facebook account & Internet Broadband connection (3G or WIFI) to share. ii. Sharing by Twitter 1. Click on the ‘Tweet” button 2. Log in to your Twitter account 3. You can edit your message before sending to Twitter. Once ready, click Send to Twitter. If you do not wish to share, click on Cancel. 4. Please note that you will need to have a valid Twitter account & Internet Broadband connection (3G or WIFI) to share. iii. Sharing by Email 1. Click on the Envelope button 2. You can update the ‘To:/CC:/BCC: list by either entering the email address directly or select from your contact list by clicking on the + button 3. You may also amend the subject header and also the email body. Once you are ready, click on the Send button. If you do not wish to share, click on the Cancel button 4. Please note that you will need to configure a valid email account in your phone & Internet Broadband connection (3G or WIFI) to share.
- Settings & Services
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Account Services - Manage Account Summary View
Q1. What can I do under this feature?This feature allows you to personalise your Account Summary page and select up to a maximum of three accounts to be displayed on your Homepage. p>
Q2. One of my accounts is not reflected in here. What should I do?If your account is not reflected in the Account Summary view, check that the account is linked to UOB Mobile. To link an account, simply click on Link Accounts from the Settings & Services > Account Services menu.
Once the account is linked, you will need to personalise your Account Summary page view to show the account by clicking on Manage Account Summary View from the Settings & Services > Account Services menu.
Q3. How do I hide my account from view on the Account Summary page?You may do so by personalising your Account Summary page view. To personalise, simply click on Manage Account Summary View from the Settings & Services > Account Services menu.
If you do not wish to continue operating your bank account via UOB Mobile, you may delink the account online. To delink an account, simply click Delink Accounts from the Settings & Services > Account Services menu
Please note that the delinked account number will continue to be reflected on “Link Accounts” page.
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Account Services - Link/Delink Accounts
Q1. What can I do under “Link Accounts” and “Delink Accounts”?“Link Accounts” allow you to link your personal UOB accounts to UOB Mobile for viewing or to perform online transactions. If you intend to access your bank account via UOB Mobile, you will need to ensure that the account is linked. Otherwise, simply delink the account. p>
Note that Joint UOB Asset Management (UOBAM) and Joint-AND accounts cannot be linked. p>
Q2. Will the account number be reflected in UOB Mobile after I have delinked it?If you have delinked your account, the account number will only be reflected in the “Link Accounts” page. The delinked account will not be reflected in Account Summary, Bill Payment and other pages. p>
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Account Services - Account Alias
Q1. What can I do under this feature?This feature allows you to create a label for your account. p>
Note that this is for your personal reference when you use UOB Mobile and will not be reflected in your statement of account. p>
Q2. How often can I change my Account Alias?You may update your Account Alias anytime. p>
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Change Limits
Q1. What can I do with this feature?This feature shows you the various transaction limits. You will be able to set the limits for applicable transactions by selecting the respective drop down list. p>
Q2. When will the change of limits take effect?Upon successful submission, your new limit will take effect immediately. p>
Q3. I have made a scheduled payment/transfer before I reduce the limit. Will the transaction be successful?Scheduled payment/transfer that has been made before your limit reduction will still be triggered on the payment/transfer dates. However, if the amount exceeds your daily/monthly payment/transfer limit, the transaction will be unsuccessful.
You may wish to edit/delete the scheduled payment/transfer before the scheduled date. To edit/delete scheduled payment/transfer, simply click on Manage Scheduled from the Bill Payment menu.
Q4. Is 2FA required to change limits?2FA authorisation is only required for limit increases. p>
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Credit Card Temporary Limit Increase
Q1. What can I do under this feature?This feature allows you to request a temporary credit limit increase for your Principal Credit Card. p>
Please note that supplementary cardmembers are not eligible for this feature and all temporary limit increase requests are subjected to Bank’s approval. p>
Q2. How long is the temporary increase valid for?The temporary credit limit increase is valid for a period of one month. p>
Q3. How will I be informed if my request is approved?Credit Card temporary limit increase approval is instant. Upon successful submission and approval of your request, an acknowledgement message and the new temporary limit (including duration) will be shown in the completion screen. p>
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Profile Settings - Customise Menu
Q1. Which menu can I customizeYou can customize the home page after your full access login (with 2FA). p>
Q2. Which menu can I customizeThis function allows rearrange the order and/or hide the menu items based on your personal preference. You can also click on the default button on the top right corner of the menu to rearrange the menu to its original state. p>
Q3. Can I hide and rearrange all menu items?You can hide all items except for the Settings & Services menu item. p>
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Profile Settings - Change Password
Q1. How often do I need to change my Password?We would recommend that you change your Password regularly.
Do ensure that you keep your Password confidential at all times and do not divulge it to anyone. Please note that UOB will never request its customers to provide, update or verify account or card information online or via email.
Visit uob.com.sg for more Privacy and Security tips.
Q2. When will the change of Password take effect?Upon successful change of Password, you will need to use the newly changed Password for your future login. p>
Q3. Can I change my Username?Please note that Username cannot be changed. p>
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UniAlerts Services
Q1. What is “UniAlerts”?“UniAlerts” is a value-added service that alerts you on your account activities. You can choose to receive alerts via email or mobile phone (SMS). p>
Q2. What can I do with “Manage UniAlerts Settings” and “Manage UniAlerts Subscription”?“Manage UniAlerts Settings” allows you to register/update your contact details to receive UniAlerts. p>
“Manage UniAlerts Subscription” allows you to subscribe or unsubscribe to the alerts. p>
Q3. Is there a specific mobile service provider that I need to register with before I can use UniAlerts?To receive SMS alerts, your mobile service provider must be either SingTel, M1 or StarHub.
Q4. Do I need to be on a specific mobile network?Mobile SMS alerts are available on GSM and GSM1800 networks. Please note that UniAlerts does not support CDMA network. p>
Q5. I am an existing SMS-OTP user. Can I register a different mobile number for the purpose of receiving UniAlerts?For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only. p>
Q6. Can I use this feature to register/update my mobile number for SMS-OTP?Please note that the mobile number registered is for UniAlerts subscription only.
You may register/update your local mobile number for SMS-OTP instantly at any UOB Branch, UOB ATM or by mailing in the completed UOB Personal Internet Banking/ UOB Mobile – Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB).
To register/update your overseas mobile phone number, simply mail in the completed UOB Personal Internet Banking/UOB Mobile – Two-Factor Authentication (2FA) Registration/Update Form (PDF: 108KB).
Q7. I have updated my email and mobile number to receive UniAlerts. How do I subscribe to this service?Once you have updated your UniAlerts settings, simply click on UniAlerts Subscriptions on the Settings & Services > UniAlert Services menu to select your preferred alert types and notification mode (via SMS/email).
Q8. Are there any charges for UniAlerts subscriptions?This service is provided free of charge. p>
Q9. What do I need to subscribe to UniAlerts?UniAlerts is available to UOB Personal Internet Banking / UOB Mobile customers who maintain UOB personal Savings/Current account and/or UOB Principal Credit Card. p>
Q10. How do I unsubscribe to UniAlerts?To unsubscribe, simply click on UniAlerts Subscriptions on the Settings & Services > UniAlert Services menu and set the “Alert Destination” to default mode.
Q11. How often can I subscribe/unsubscribe to UniAlerts?You can subscribe/unsubscribe to UniAlerts anytime. p>
Q12. When are the alerts dispatched?
Alerts are dispatched according to the following schedule:
Alert Type Dispatch Schedule Credit Card Credit Card - Payment Reminder One calendar week before payment due date Credit Card - Payment Received Processing date Credit Card - Low Available Credit Processing date Credit Card - UNI$ redemption Processing date Bill Payment Bill Payment - Scheduled Bill Payment Status Processing date Funds Transfer Funds Transfer - Scheduled to Own UOB Account Status Processing date Funds Transfer - Scheduled to Other UOB Account Status Processing date Funds Transfer - Scheduled to Other Bank Status Three days after processing date Incoming Funds Transfer - To Own UOB Account Status Processing date Incoming Funds Transfer - To Other UOB Account Status Processing date Cash Advance - Scheduled to Own UOB Account Status Processing date Cash Advance - Scheduled to Other UOB Account Status Processing date Cash Advance - Scheduled to Other Bank Status Three days after processing date Others GIRO - Application Approved Processing date GIRO - Scheduled Standing Order Three days before scheduled standing order Latest Account Transaction Details Availability Day following statement cycle IPO Application Results Processing date Mobile Cash Alert Processing date Notification Alerts Bill Payment Processing date Funds Transfer Processing date Mobile Cash Processing date Cashier’s Cash Processing date Demand Draft Processing date Telegraphic Transfers Processing date ENets Processing date
Q13. What is “Notification Alerts”?
1. This alert notifies you upon successful completion of the following transactions (above the threshold limit *)
- Bill Payments
- Funds Transfer
- Mobile Cash
- Remittance (Cashier’s Order, Demand Draft and Telegraphic Transfer)
- eNETS
* The default threshold for each transaction type limit will be set at UOB's discretion and may vary from time to time.
Q14. How do I change my contact details to receive UniAlerts?To update your contact details, simply click on UniAlerts Settings from the Settings & Services > UniAlert Services menu menu.
For SMS-OTP user, the mobile phone number registered for SMS-OTP will be used for UniAlerts if you subscribe to the service. You will not be able to update your mobile phone number for UniAlerts only.
Q15. What are the Terms and Conditions of using the UniAlerts service?Please read the Terms and Conditions of UOB Personal Internet Banking/UOB Mobile.
- Tools
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Tools
Q1. What is the Tools function?The Tools function gives you access to the latest rates and prices from UOB as well as a comprehensive suite of calculators for your financial needs.
Q2. How to use the Rates function?I. Deposits – allows you to find out the latest deposit rates from UOB.
i. Fixed Deposit - gives you the latest fixed deposit rates from UOB 1. Select Currency Type & Tenure and click Submit to display the results 2. Click Back to reselect the Currency Type & Tenure to view another rate ii. Singapore Dollar (SGD) Deposit 1. Click on Account Type to view the interest rates for the various Singapore Dollar denominated deposit accounts from UOB iii. Global Currency Accounts 1. Click on the Currency Type to view the rates of various foreign currency deposit accounts from UOB. II. Foreign Exchange – gives you the latest foreign currency exchange rates from UOB i. To change the Base Currency – click on the Currency Type ii. Click on the top bar to toggle between the foreign exchange rates for different banking transactions such as Money Exchange (Money Ex), Telegraphic Transfers (TT) and Overdraft (OD) III. Gold & Silver Prices – gives you the latest Gold & Silver prices from UO i. To view Paper Gold prices, click on Paper Gold Prices ii. To view Physical Gold prices, click on Physical Gold Prices iii. To view Silver Prices, click on Silver Prices IV. Unit Trusts – displays the Unit Trusts prices available from UOB i. The funds are listed in alphabetical order. To search for your desired fund, please use the filter function in the top bar ii. To view your desired fund, simply click on the fund in the list.
Q3. How to use the Calculators function?I. Currency Converter
i. Click on Base Currency to change the base currency ii. Click on the amount to enter your desired conversion amount and click on the ‘>’ button to calculate the results. II. Home Equity Finance – Lets you find out how much your property can turn into cash i. Complete the form Please note that the CPF Utilisation and Property Value fields are mandatory ii. Click Calculate to get the results. III. Interest –Free Loan i. Enter the Loan Amount ii. Select the Loan Period iii. Click Submit to calculate the Processing Fee, Monthly Instalment amount & the Approved Loan amount IV. Financial Goal Calculator - allows you determine you how much you need to set aside to achieve your savings goal adjusted for inflation and savings rate. i. Complete the form ii. Click Calculate to get the results