Frequently Asked Questions

The key changes include:

• Left navigation that's simple and intuitive
• Brand new design featuring bigger font for easy reading
• Fewer clicks to complete transactions
• Widgets to access information instantly without having to toggle or interrupt tasks
• Personalised features, including account nicknames, tools and shortcuts

These popular services and features will be available from August 2015:

1. View Account Balances
2. View Transaction History
3. Bill Payment
4. Funds Transfer
   • FAST transactions
   • To UOB Account
5. Widgets
   • View Unit Trust Prices
   • View FX Rates
   • View Gold & Silver Rates
6. Manage Alerts
7. SecurePlus Token Activation
8. Change of Address
9. Change Limits
10. High Yield Account
    • Auto Top Up
    • Auto Transfer
    • Manage Savings Plan
    • Label Update

These services and features will be available from November 2015:

1. Set Your Favourite Account (Viewable from the left navigation bar)
2. Fixed Deposits
3. Shares Payment, CPFIS and Securities
4. Funds Transfer
   • Non-FAST transactions
   • Incoming Funds Transfer
5. Mobile Cash
6. Cashier's Order
7. Demand Draft
8. Telegraphic Transfers
9. Smart Click
10. eStatement
11. Manage Cheques
12. SRS Contributions
13. Widget
    • Currency Converter
14. Shortcuts
15. Customise My View
    • Manage your Favourites, Widgets, Account Nicknames and more
16. Apply for products:
    • CashPlus
    • Debit Card
    • Credit Card
    • SecurePlus Token
    • Time Deposits Account
    • Savings Accounts
17. Cards Activation
18. Limits Increase
19. ATM Overseas Usage
20. Change of Personal Particulars

No. All your existing bill payment and funds transfer arrangements (including payee or billing organisations setup) will be available on the new platform. All transactions performed on our new and current platforms will be seamlessly and instantly synced.

We want to make the platform transition as easy and seamless as possible for all customers. That's why we're starting off with a sneak preview of our most popular features from August 2015, with the rest of the features available on the new site from November 2015. After that, you will no longer be able to access the current site.

You won't be able to toggle between the two sites, which means you will need to log out from the new site to access services on the current site. However, all transactions you perform at the new and current platforms will be seamlessly and instantly synced.

You will need to log out from the new site and log in to the current site, as you will not be able to toggle between the two sites.

Yes. The current site will still be available with full functionality until end-November 2015.

You can click on Help at the top of the screen, or contact us via the following ways:

• Email us at customer.service@uobgroup.com
• Complete the online form http://www.uob.com.sg/contact/index.html
• Call us at 1800 222 2121 (Singapore) or +65 6222 2121 (Overseas Customers)